At a Glance
- Tasks: Drive sales growth and implement strategic plans in the energy sector.
- Company: Innovative AI company transforming performance for global clients since 2014.
- Benefits: Unlimited annual leave, private healthcare, flexible working, and coaching.
- Other info: Diverse team culture that values intellectual curiosity and positive impact.
- Why this job: Shape the future of energy with cutting-edge AI solutions and make a real impact.
- Qualifications: Experience in consulting, client management, and understanding of the energy value chain.
The predicted salary is between 63000 - 77000 £ per year.
Why the company?We established the company in 2014 because we thought that AI would be the most important technology of our time.
Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI.
You can read about our real-world impact here.
We don’t chase hype cycles.
We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well.
We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.
Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.
AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen.
About the team
Our Energy, Transition and Environment business unit is pioneering meaningful change in the clean energy revolution.
Our vision is to accelerate the transition to net-zero emissions and drive efficiencies for a new era of utility companies.
We believe that the responsible, and intelligent, deployment of AI is critical to the success of this mission.
We partner with a wide range of clients - from major energy operators, to Green Tech startups, and national infrastructure providers - to build solutions which return measurable impact and move us towards a smarter, cleaner, and more sustainable world.
About the role
As a Customer Director at the company, you will spearhead ambitious commercial growth across our Energy Transition & Environment accounts.
Blending high-impact strategic consulting with sophisticated AI delivery, you will unlock massive potential for client organisations in the energy sector as well as broader resources and infrastructure.
You will lead multi-disciplinary teams to design innovative data-driven solutions, navigate multi-million-pound programs, and build deep, trusting relationships with senior industry stakeholders.
This is an entrepreneurial opportunity to shape the future of energy by turning cutting-edge AI into real-world operational power.
What you'll be doing
- Driving sales growth and implementing strategic plans to hit ambitious multi-million-pound revenue targets across your account group.
- Nurturing deep, long-term relationships with senior budget holders to ensure high client satisfaction and retention.
- Overseeing cross-functional commercial and delivery teams to guarantee high-quality execution of strategic AI programs.
- Coaching and mentoring team members to accelerate both their professional development and project success.
- Proactively identifying innovative, data-oriented use cases that solve novel client problems and demonstrate continuous value.
- Leading complex commercial negotiations, pricing proposals, and contractual agreements for new and existing accounts.
- Representing the company at key industry events to build an exceptional sector reputation and expand our market presence.
Who we're looking for
- You bring a comprehensive background in consulting and client management, typically gained through experience in medium to large-sized consultancies.
- You possess a broad understanding of the energy value chain and/or broader resources and infrastructure-based industries, with demonstrable experience working for relevant players (for example, but not limited to: utilities, suppliers, traders, policymakers/regulators), either directly or via consultancy.
- You possess a natural business development mindset, thriving in high-growth, fast-paced, and pleasantly ambiguous environments.
- You excel at managing complex, high-level stakeholder relationships and can confidently guide clients through large organisational programs.
- You are comfortable working alongside deeply technical teams and possess the curiosity to master and discuss artificial intelligence applications.
- You are an expert at managing detailed deal processes from initial proposition through to complex commercial negotiations.
- You demonstrate a practical, analytical problem-solving style, with a proven ability to translate intricate technical concepts into real business value.
- The Interview Process
- Talent Team Screen (30 minutes)
- Introduction to Hiring Manager (60 minutes)
- Discovery Role Play Interview (60 minutes)
- Case Study Interview (60 minutes)
- Our Recruitment Ethos
We aim to grow the best team - not the most similar one.
We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth.
And we know from experience that diverse teams deliver better work, relevant to the world in which we live.
We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact.
We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
- Some of our standout benefits
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family-Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working
If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles.
We are open to conversations about part-time hours.
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Customer Director employer: United States Digital Space LLC
United States Digital Space LLC is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. With a strong focus on employee well-being and flexible work options, we provide ample opportunities for professional growth and development, making it an ideal environment for those looking to make a meaningful impact in the field of AI-enabled SaaS engineering.
Contact Details:
United States Digital Space LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United States Digital Space LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United States Digital Space LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United States Digital Space LLC:Your cover letter is your chance to shine! Tell us why you want to work at United States Digital Space LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United States Digital Space LLC!
How to prepare for a job interview at United States Digital Space LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
