Funding Circle in London is hiring to lead the day-to-day operations of the complaints team in a hybrid role (3 days in office). You will coach five complaints officers, handle escalations, and ensure adherence to FCA DISP and FOS standards while driving improvements through data and cross-team collaboration.
You’ll shape policies, manage risks, and explore responsible AI to streamline processes, contributing to a high-performing, compliant customer experience.
#J-18808-Ljbffr
Complaints Operations Manager — Fintech (Hybrid, London) employer: United States Digital Space LLC
At our company, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. With a strong focus on employee growth, we provide clear career paths, personal learning budgets, and generous benefits such as private healthcare and a flexible work-from-abroad policy. Join us in London and be part of a team dedicated to making a positive impact through greener travel choices while enjoying the perks of a supportive and innovative environment.
Contact Details:
United States Digital Space LLC Recruitment Team
