At a Glance
- Tasks: Resolve complex technical issues and improve customer experience with cloud-managed switching.
- Company: Join Meraki, a leader in cloud-enabled networking solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact on critical networks and enhance product quality.
- Qualifications: 5+ years in enterprise networking and strong troubleshooting skills required.
The predicted salary is between 60000 - 80000 £ per year.
Meet the Teamthe company Meraki and the company Enterprise Switching empower customers to run critical networks with cloud-managed and cloud-enabled switching.
The Cloud Switching BE Escalation role is part of Catalyst Engineering's CEAD organization, collaborating across Support, Product Management, and Engineering to resolve impactful technical issues.
Our CEAD Cloud Switching BE Escalation team tackles high-visibility customer critical issues, adoption and deployment risks, and recurring product-quality signals to improve flagship switching products and cloud-management workflows.
This dynamic, multi-functional team is passionate about protecting and improving the customer experience for Catalyst and Meraki switching!
- Your Impact
- Own technical reviews of complex Catalyst, IOS-XE, Meraki switching, and cloud-management issues from Support, escalations, or bug reports.
- Drive issues from unclear symptoms to clear problem statements, impact assessments, and actionable plans.
- Use CLI outputs, packet captures, logs, topology, lab reproductions, and firmware context to validate or disprove suspected defects.
- Coordinate various teams across Support, Engineering, Product Management, and Sales to resolve customer-impacting issues.
- Translate field findings into product-quality feedback, supportability improvements, documentation, training, and prevention of recurring issues.
- Minimum Qualifications
- 5+ years of in depth experience with IOS-XE/Catalyst switching, cloud-managed switching, enterprise networking, escalation engineering, or TAC.
- Strong Layer 2 and Layer 3 troubleshooting skills across VLANs, trunks, STP, Ether Channel/LACP, ARP, DHCP, routing, multicast, and packet analysis.
- Experience in routing and switching protocols such as OSPF, BGP, IS-IS, STP, VLAN, MPLS, EVPN, TCP/IP, DHCP, and HTTP.
- Demonstrable ability to debug sophisticated systems, distinguish product defects from configuration or environment issues, and document findings clearly.
- Excellent written and verbal communication skills for customer-impacting issues, multi-functional coordination, and support mentorship.
- Preferred Qualifications
- Experience with customer escalations, high-severity incidents, adoption or deployment risks, maintenance-window support, or executive/high-visibility situations.
- Familiarity with the company Meraki Dashboard, Catalyst cloud monitoring/management, Meraki switching, or switching BE escalation workflows.
- Ability to balance customer urgency, technical depth, business impact, and product quality priorities while handling ambiguity.
- Experience in SQL, Python, Perl, TCL, Ruby, or other automation/data-analysis tools to inspect trends, reproduce issues, or reduce manual effort.
- Progress toward advanced networking certifications such as CCNP, CCIE, or equivalent practical experience.
- #J-18808-Ljbffr
Cloud Switching BE Escalation Engineer employer: United States Digital Space LLC
United States Digital Space LLC is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. With a strong focus on employee well-being and flexible work options, we provide ample opportunities for professional growth and development, making it an ideal environment for those looking to make a meaningful impact in the field of AI-enabled SaaS engineering.
Contact Details:
United States Digital Space LLC Recruitment Team
