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- Tasks: Lead and manage janitorial services across multiple locations, ensuring top-notch customer experience.
- Company: Established Canadian facility maintenance company with a focus on innovation.
- Benefits: Competitive salary, health benefits, pension plan, and opportunities for growth.
- Why this job: Make a real impact in the cleaning industry while developing your leadership skills.
- Qualifications: Strong communication skills and experience in management or customer service.
- Other info: Dynamic role with travel opportunities and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Area Manager – London – Cleaning Industry
Alliston, New Tecumseth, ON, Canada • London, ON, Canada
Job Description
Posted Saturday, August 16, 2025 at 4:00 AM
About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.
Department Purpose/ Function
The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships, customer experience & to lead the implementation of the customer scope of works (SOW) within Janitorial Services. This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time.
Job Summary
This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.
The key focus areas of this role are in managing:
- Customer Experience & Retention
- Performance of our Partners & Cleaners
- Overall Store Operations (Including store budgets, profitability & KPI’s)
- Quality Standards & Audits
- Training
- Cost Management
- Increasing Revenue & Profits per Store and Customer Banners
- United & Customer Processes, Policies & Guidelines
- Support to other Area Managers as required
Planning & Budgeting:
- Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules, budgets, potential add on sales opportunities).
- Implement store level budgets.
- Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
Customer Relationships & Communication:
- Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
- Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) and various departments within United.
- Address store level customer concerns and provide timely and effective solutions to problems.
- Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM\’s) & Customer V.P level)
- Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
- Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
- Weekly or as required, store compliancy walks with customers.
- Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.
Internal Communication:
Lead and coordinate all store level communication with United Partners daily on issues and actions.
- Set expectations with Partners, provide training, coaching & mentoring.
- Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).
Process Compliances:
Lead all process initiatives/implementation at store level; work with Sr. management on identifying store level trends and process gaps.
- Lead store level customer store/calibration walks.
- Lead process adoption in Salesforce.
- Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
- Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
- Support Partner Change Overs (PCO) with Partnership team.
- Material Ordering.
- In-Store Specials.
- Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
- Create and implement Periodic Schedules.
- A.R.I and H & S Compliance
- I.D Badging & uniform compliance for all Partners & cleaners
- In Store Partner Training and support Partner Effectiveness in Partner training Program
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
- Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes
Cost Management & Controls:
- Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
- Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
- Support Sr. Mgmt. for operational costing for new & existing business.
- Monitor asset inventory, including but not limited to, equipment, supplies at store level.
Implement transitions of new business in stores in compliance with customer transition process.
- Lead growth of In-store business by upselling Special services.
Workforce & Performance Management:
- Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)
Recruitment, Training & Development:
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
- Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
- Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
- Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
- Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.
Additional Responsibilities:
- Perform daily functions in alignment with company mission, vision, and values.
- Work in compliance with all United, legal & health & safety policies and protocols.
- Protect company assets from damage and misuse.
- Perform other related duties as may be required from time to time.
Other Job Requirements and Expectations:
- Available to address customer and Partner needs and concerns in a timely manner.
- Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
- Ability to deal with high level of stress and solve problems as they arise.
- Ability to work flexible shifts on a rotation basis.
Skills:
- Business acumen
- Communication Skills: Active listening, verbal, and written communication skills
- Advanced Technology competency
- Expertise in floor-care and cleaning procedures is an asset.
- Process and compliancy driven.
- Superior time management and problem-solving skills.
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Area Manager - London - Cleaning Industry employer: United Services Group
Contact Detail:
United Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager - London - Cleaning Industry
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cleaning industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current Area Managers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show up prepared for interviews! Research the company and its values, especially their approach to customer experience and retention. Bring examples of how you've successfully managed teams or improved customer satisfaction in your previous roles. This will show them you’re the right fit!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you're proactive and genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Area Manager - London - Cleaning Industry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Area Manager role. Highlight your experience in managing cleaning services and customer relationships, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's improving customer satisfaction or managing budgets, we want to see how you can bring value to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and you'll be one step closer to joining our fantastic team!
How to prepare for a job interview at United Services Group
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and customer base. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Prepare for Scenario-Based Questions
Given the nature of the Area Manager role, expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Think of examples from your past experiences where you've successfully handled similar situations and be ready to discuss them.
✨Showcase Your Leadership Skills
As an Area Manager, you'll need to lead teams and manage operations. Be prepared to discuss your leadership style and provide examples of how you've motivated teams, improved performance, or resolved conflicts in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's future plans, challenges they face in the cleaning industry, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.