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- Tasks: Support individuals in a busy café environment while mentoring and improving their skills.
- Company: Join United Response, a leading charity dedicated to empowering people with disabilities since 1973.
- Benefits: Enjoy 20 days annual leave, pension benefits, and access to discounts from over 3,500 retailers.
- Why this job: Make a real difference in people's lives while gaining valuable experience and training.
- Qualifications: No prior experience needed; just bring empathy and a desire to help others.
- Other info: Comprehensive training provided, both online and in-person.
Location: York
Salary: £12.40 per hour
Job Type: Permanent/ Full time
About Us: United Response is a leading national charity. We have a great team of people who are passionate about providing care and support. Since 1973, United Response has been delivering person-centred care and support. We campaign to ensure the people we support have equal access to the same rights and opportunities, as well as challenging the negative attitudes and discrimination they face.
About the role: Café West is the fully functioning café we run at the City of York Council offices in central York, offering a fantastic range of drinks and food for council workers to enjoy. Our kitchen prepares all our sandwiches and salads fresh on site, serving great quality coffee and doing it all with a smile. The café is a great way for some of the people we support to gain valuable work experience that will stand them in good stead for future employment. In this role, you will utilise the digital app, Nourish, to manage and access the care and support plans for the individuals we assist. While prior experience with digital or mobile apps is advantageous, comprehensive training will be provided.
About you: Are you driven by a genuine desire to help others? Do you want to make a lasting impact by supporting individuals to live more independent and fulfilling lives? We're looking for compassionate, hands-on individuals who are ready to empower some of the most vulnerable members of our community. If you bring empathy, kindness, and a strong sense of integrity, we want to hear from you. As a Support Worker in Cafe West, you'll play a vital role in providing care and encouragement to those who need it most. In return, we offer comprehensive training, both online and in person, so no previous experience is necessary. If you're caring, respectful, and ready to make a difference, apply now and become part of a team that values dignity, respect, and the power of support.
Duties and Responsibilities: As a Support Worker at Café West you would be responsible for tutoring and mentoring the people we support in all aspects of working in a busy café. You will be responsible for:
- Helping the PWS to improve their all-round skills
- Monitoring and tracking the progress of the Café staff
- Ensuring that a standard and high level of service is delivered to customers
- Troubleshooting any problems or issues that arise
Benefits:
- Generous Leave: 20 days paid annual leave (plus 8 bank holidays, pro rata for part-time), increasing with service.
- Financial Security: Pension and life assurance benefits.
- Family-Friendly Policies: Enhanced maternity and paternity pay.
- Recognition Programs: Participate in our UR Stars Recognition Scheme.
- Health and Wellbeing Support: Access free occupational health, physiotherapy, counselling, advice service and two wellbeing days.
- Professional Development: Fully paid training and opportunities to gain nationally recognized qualifications.
- Travel Benefits: Season ticket loan for commuting.
- Employee Discounts: Access to an online shopping platform with discounts from over 3,500 retailers.
- Refer a Friend Scheme: Share the opportunity with your network and earn rewards.
Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of Care Assistant, Personal Support Specialist, Client Care Coordinator, Community Support Associate, and Wellbeing Facilitator may also be considered.
Support Worker (Cafe) employer: United Response
Contact Detail:
United Response Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker (Cafe)
✨Tip Number 1
Familiarise yourself with the values and mission of United Response. Understanding their commitment to person-centred care will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any experience you have in mentoring or tutoring, even if it's informal. This role involves supporting individuals in a café setting, so showcasing your ability to guide and encourage others will be beneficial.
✨Tip Number 3
Be prepared to discuss how you would handle challenges in a busy café environment. Think of examples where you've successfully managed stress or resolved conflicts, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Research the Nourish app and similar digital tools. Even though training will be provided, showing that you have taken the initiative to learn about the technology used in the role can set you apart from other candidates.
We think you need these skills to ace Support Worker (Cafe)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Support Worker position at Café West. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: Even if you don't have direct experience in a café setting, emphasise any relevant experience in care, support roles, or customer service. Use specific examples to demonstrate your compassion, empathy, and ability to work with vulnerable individuals.
Showcase Your Skills: Mention any skills that are particularly relevant to the role, such as teamwork, communication, and problem-solving. If you have experience with digital apps like Nourish, be sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that expresses your genuine desire to help others and your motivation for applying. Share a personal story or experience that illustrates your commitment to supporting individuals in need.
How to prepare for a job interview at United Response
✨Show Your Passion for Helping Others
Make sure to express your genuine desire to support individuals in need. Share personal experiences or motivations that drive you to work in this field, as it will resonate well with the interviewers.
✨Familiarise Yourself with the Role
Understand the specific duties of a Support Worker in a café setting. Be prepared to discuss how you would mentor and support individuals in a busy environment, highlighting any relevant skills or experiences.
✨Demonstrate Empathy and Kindness
During the interview, showcase your ability to connect with others on an emotional level. Use examples from past experiences where you have shown compassion and understanding towards vulnerable individuals.
✨Prepare Questions About Training and Development
Since comprehensive training is provided, come prepared with questions about the training process and opportunities for professional development. This shows your eagerness to learn and grow within the role.
