Administrating Manager (Operations) in Liverpool

United Response is seeking an Administration Manager to deliver high-quality, end-to-end administrative, payroll, finance, and compliance support across the locality, ensuring smooth and efficient day-to-day operations. The postholder will play a pivotal role in maintaining accurate workforce records, overseeing payroll and financial processes, and ensuring all statutory, regulatory, and organisational requirements are met within required timescales. Acting as a central coordination hub, the role will liaise effectively with managers, staff, and external stakeholders to support operational excellence and service delivery.

Responsibilities

• Office & Administration: Act as the first point of contact, managing calls, emails and enquiries. Maintain office systems, supplies, records, post and facilities. Coordinate meetings, room bookings, diaries and key activities.
• Meetings & HR Support: Organise meetings, prepare agendas and take accurate minutes for formal HR processes (including disciplinary, grievance and absence reviews). Issue and track related correspondence and actions.
• Payroll & Workforce Administration: Manage timesheets (including iTrent), payroll changes, overtime and queries. Support rota planning, on-call coordination, agency bookings and workforce reporting.
• Starters, Leavers & Compliance: Process all employee lifecycle documentation and coordinate DBS, visa and sponsorship checks (via Zinc). Maintain accurate compliance and workforce records.
• Finance & Purchasing: Oversee ordering, invoices, receipts, petty cash and credit card reconciliation. Support local financial processes and cost recovery.
• Compliance, Quality & Reporting: Support audits, compliance checks and quality improvement plans. Monitor systems (e.g., Nourish), track actions and produce reports for internal and external stakeholders including Local Authorities and CQC.
• Communication & Coordination: Build effective relationships with managers, staff, families and external partners. Support recruitment activity, interviews and engagement processes.

Benefits

• Enhanced company sick and maternity/paternity pay
• Access to Blue Light Discount Card and Costco membership T&Cs apply
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Two wellbeing days per year
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program rewards for individuals and teams who go above and beyond.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.