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- Tasks: Manage asset maintenance and ensure top-notch service delivery for heavy mobile equipment.
- Company: Join a leading engineering and asset management business in the quarry and waste industry.
- Benefits: Permanent contract with opportunities for career growth and development.
- Other info: Dynamic role with a focus on teamwork and technical expertise.
- Why this job: Make a real impact by ensuring customer satisfaction and optimising asset performance.
- Qualifications: Experience with plant machinery and strong interpersonal skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland.
Responsibilities:
- Monitor quality and service delivery of onsite repairs to customers' assets, ensuring engineers are working in compliance with mandatory requirements.
- Ensure asset maintenance costs are kept within budget by offering economic repair options and assess viability of asset against replacement options.
- Support managers in investigating customer complaints and advising on suitable corrective action.
- Monitor machine health through oil sample and diagnostic reports.
- Support call centre team with technical and onsite feedback.
- Cover relevant Field Service Control during annual leave.
- Advise on machine application and offer suitable alternative options where applicable.
- Carry out machine inspections where required, manage damage & onsite rental process.
- Ensure daily check process is carried out and assist in training including toolbox talks.
- Work closely with the UP in-house Engineering team.
What will help you to excel in this role:
- Experience of dealing with customer concerns/complaints to the customers' satisfaction.
- Experience of plant machinery at a technical level including the relevant applications in the field.
- Strong interpersonal skills allowing the ability to communicate effectively and build relationships at all levels including complaint resolution.
- Extensive commercial awareness is key with a full understanding of P&L control and Balance Sheet Governance.
- Knowledge of plant machinery at a technical level including the relevant applications in the field.
- Computer literacy with good written and report writing abilities.
- Experience in managing multiple OEM brands encompassing core quarry and ancillary products.
Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.
Asset Needs Manager in Slough employer: United Plant
Contact Detail:
United Plant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Needs Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to asset management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer complaints and technical knowledge of plant machinery. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at United Plant Services.
We think you need these skills to ace Asset Needs Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Asset Needs Manager role. Highlight your experience with plant machinery and customer complaint resolution, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Show Off Your Interpersonal Skills: Since this role involves a lot of communication and relationship-building, don’t shy away from showcasing your interpersonal skills. Share examples of how you've effectively resolved customer concerns or collaborated with teams in the past.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit your CV directly to our team for review. Don’t miss out on this opportunity!
How to prepare for a job interview at United Plant
✨Know Your Assets
Before the interview, brush up on your knowledge of plant machinery and its applications. Familiarise yourself with the types of equipment the company deals with, especially in the quarry and waste industry. This will help you speak confidently about your technical experience and how it relates to the role.
✨Prepare for Customer Scenarios
Think of examples from your past where you've successfully resolved customer complaints or concerns. Be ready to discuss these situations in detail, highlighting your interpersonal skills and how you managed to turn a negative experience into a positive one for the customer.
✨Understand Financials
Since the role involves budget management and P&L control, make sure you can discuss your understanding of financial concepts. Prepare to talk about how you've previously managed costs or made economic repair decisions that benefited your previous employers.
✨Showcase Team Collaboration
This position requires working closely with various teams, including engineering and call centre staff. Be prepared to share examples of how you've effectively collaborated with different departments in the past, demonstrating your ability to communicate and build relationships at all levels.