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For Companies At a Glance
- Tasks: Manage service operations, ensuring safety and efficiency in a dynamic environment.
- Company: Join United Plant Services, a leader in engineering support for heavy mobile equipment.
- Benefits: Enjoy a permanent role with opportunities for professional development and team collaboration.
- Why this job: Be part of a supportive culture that values teamwork and personal growth while making an impact.
- Qualifications: Ideal candidates are plant engineers with strong communication and organisational skills.
- Other info: Flexible application process; don't hesitate to apply even if you don't meet every requirement.
The predicted salary is between 30000 - 42000 £ per year.
The Opportunity: Service Controller
Contract: Permanent
Location: Cannock
United Plant Services is an engineering and asset management business, renowned for providing market leading engineering support and fleet management for Heavy Mobile Equipment (HME) within the quarry and waste industry. We are part of The Briggs Equipment Group who are a leading provider of asset management and maintenance solutions across the UK and Ireland.
If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.
The Impact you will have:
- Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe.
- Deliver industry leading business performance to exceed regional targets.
- Ensure relevant authorities are obtained prior to starting chargeable work.
- Saturday morning telephone cover (Rota).
- Maintain effective communication keeping all relevant parties always informed and managing expectations.
- Prioritise and schedule all work activities to meet customer expectations in accordance with the Company's contractual requirements and KPIs.
- Forward planning of resources within the team to include, but not limited to, all priority Vehicle Off Road, Non-Vehicle Off Road, Urgent Estimates and liaising third party service providers where specialist assistance is required.
- Control and monitor work in progress by ensuring jobs are completed in the field in a timely manner and invoiced when completed in line with department KPI's.
- Take ownership and complete urgent estimates (Asset VOR) within 12 working hours, including following estimate up for acceptance.
- Manage supplier performance in accordance with agreed SLA's and escalate issues as appropriate.
- Actively promote team working ethic and provide support to cover colleagues as and when necessary.
- Answer calls in line with agreed KPI's.
- Effectively problem solve and take ownership of issues to resolution.
- Support with compliance activity when required.
- Support service management team including but not limited to, opening and closing building, arranging weekend rota's.
- Monitor and manage out of hours activity when required by Tarmac.
- Support the training of new team members.
- Optimise business opportunities to generate additional revenue.
- Undertake any reasonable task requested by a Regional Line Manager.
What will help you to excel in this role:
- Evidence of commitment to continual professional and personal development.
- Qualified Plant Engineer – OEM trained.
- Ability to communicate convincingly both orally and in writing to all levels.
- Significant numerically competent.
- Experience of organising and prioritising a demanding workload.
- Ability to engage with customers.
- Demonstrable IT skills, Word, Excel & PowerPoint.
- Experience of organising and prioritising a demanding workload.
- Ability to influence and persuade.
What's next:
If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch.
Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review.
If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met.
Contact Detail:
United Plant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Walsall
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Service Controller. Understanding the nuances of prioritising and scheduling work activities will help you demonstrate your capability during any discussions.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Being able to convey information clearly and effectively is crucial in this role, so practice articulating your thoughts and ideas.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues, as this will be key in demonstrating your fit for the role.
✨Tip Number 4
Research the company culture at United Plant Services and the Briggs Equipment Group. Understanding their values and how they operate can help you align your responses and show that you're a great cultural fit.
We think you need these skills to ace Service Controller in Walsall
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Service Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in engineering support and fleet management. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet KPIs and manage workloads.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past work that showcase your problem-solving skills, ability to communicate effectively, and commitment to health and safety.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Controller role.
How to prepare for a job interview at United Plant
✨Understand the Company and Role
Before your interview, take some time to research United Plant Services and their role within the Briggs Equipment Group. Familiarise yourself with their services, especially in heavy mobile equipment and asset management, as this will show your genuine interest in the position.
✨Demonstrate Communication Skills
Since the role requires effective communication with various stakeholders, prepare examples of how you've successfully communicated in previous roles. Be ready to discuss how you manage expectations and keep everyone informed, as this is crucial for a Service Controller.
✨Showcase Problem-Solving Abilities
The job involves problem-solving and taking ownership of issues. Think of specific instances where you've resolved challenges in a timely manner, particularly in high-pressure situations. This will highlight your ability to handle the demands of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to prioritise and schedule work activities. Prepare to discuss how you would handle urgent requests or manage resources effectively, as these are key responsibilities of a Service Controller.
