At a Glance
- Tasks: Manage customer orders and requests in a fast-paced logistics environment.
- Company: Join UPS, a Fortune Global 500 organisation with a vibrant culture.
- Benefits: Competitive salary, meal vouchers, and opportunities for internal promotion.
- Other info: Work full-time, Monday to Friday, in a dynamic team-oriented setting.
- Why this job: Make a direct impact on customer satisfaction and grow your career.
- Qualifications: Experience in customer service and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Esplora la tua prossima opportunità in un'organizzazione Fortune Global 500. Immagina possibilità innovative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze e passione.
In qualità di Operatore Customer Service, gestirai le richieste dei clienti, monitorerai le spedizioni e fungerai da collegamento chiave tra clienti, operations e il team trasporti per garantire un'erogazione del servizio puntuale e accurata. Lavorando a stretto contatto con gli stakeholder interni, contribuirai alla risoluzione dei problemi, al mantenimento della qualità del servizio e all'aggiornamento costante dei clienti lungo tutto il ciclo dell'ordine.
Sede: Pozzuolo Martesana (MI)
Contratto: Tempo pieno, tempo determinato (12 mesi)
I tuoi benefit:
- Retribuzione competitiva
- Buono pasto per ogni giorno lavorato
- Un ruolo vario e responsabile con impatto diretto sui risultati per il cliente
- Opportunità di crescita professionale grazie alla nostra politica di 'promozione interna'
Il tuo ruolo:
- Gestire gli ordini e le richieste dei clienti utilizzando sistemi interni e portali aziendali
- Comunicare direttamente con clienti B2B per fornire aggiornamenti e supporto operativo
- Coordinarti con l'ufficio traffico e i team operativi per monitorare le spedizioni e verificarne la fattibilità
- Gestire problemi ed eccezioni, garantendone la risoluzione lungo l'intero ciclo dell'ordine
- Monitorare l'avanzamento delle spedizioni e assicurare aggiornamenti puntuali e accurati sulle consegne
- Collaborare strettamente con il team Customer Service per mantenere gli standard di servizio
Orario di lavoro: dal lunedì al venerdì con orario full-time (39 ore settimanali)
Le tue competenze:
- Esperienza pregressa nel Customer Service, preferibilmente nel settore trasporti o logistica
- Buona conoscenza della lingua inglese (livello minimo B2)
- Spiccate capacità di problem solving e abilità nella gestione di priorità multiple
- Orientamento al cliente con capacità comunicative chiare e professionali
- Capacità di lavorare efficacemente in un ambiente dinamico e orientato al lavoro di squadra
- Buone capacità organizzative e attenzione ai dettagli
UPS si impegna a garantire un ambiente di lavoro libero da discriminazioni, molestie e ritorsioni. Crediamo che prospettive diverse rafforzino i nostri team e ci aiutino a servire al meglio i nostri clienti ogni giorno.
Pronto/a a costruire la tua carriera nel customer service all'interno di un'organizzazione logistica globale? Candidati ora ed entra a far parte di UPS!
Customer Service Operator employer: United Parcel Service
UPS is an exceptional employer that offers a dynamic work environment in Pozzuolo Martesana, where you can thrive as a Customer Service Operator. With competitive pay, meal vouchers, and a strong commitment to internal promotion, UPS fosters a culture of growth and innovation, ensuring that every employee has the opportunity to develop their skills and contribute meaningfully to customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on UPS and its culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples from your past experiences where you successfully resolved customer issues. This is key for a role like Customer Service Operator.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Operator role. Highlight your relevant experience in customer service, especially in logistics or transport, to show us you’re the right fit!
Show Off Your Skills:Don’t forget to showcase your problem-solving abilities and communication skills. We want to see how you handle multiple priorities and keep a customer-focused approach in your application.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at United Parcel Service
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Operator role thoroughly. Familiarise yourself with the key responsibilities like managing customer orders and communicating with B2B clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role requires strong problem-solving abilities, prepare examples from your past experiences where you've successfully resolved issues. Think of specific situations where you managed multiple priorities or handled difficult customer interactions, as these will demonstrate your capability to thrive in a dynamic environment.
✨Brush Up on Your English
As good communication is crucial for this role, especially in English, practice speaking and writing in English before the interview. You might even want to rehearse common customer service scenarios in English to ensure you're comfortable expressing yourself clearly and professionally.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they measure success in the Customer Service department. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
