At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join a Fortune Global 500 leader in healthcare logistics.
- Benefits: Permanent position with competitive pay and growth opportunities.
- Other info: Collaborative environment with a focus on personal development.
- Why this job: Be part of a dynamic team driving innovation in healthcare logistics.
- Qualifications: Strong communication and problem-solving skills required.
The predicted salary is between 34650 - 42350 £ per year.
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Job Description
Company overview
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
Main Purpose
To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution.
Main Duties and Responsibilities
- Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
- Develop excellent working relationships with Customer, Account Management team and Operational Functions, to influence the achievement and maintenance of service performance.
- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies, and procedures.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Working with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
- Attend meetings with the client on a periodical basis, to discuss program status and relevant service issues and concerns.
- General
- Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
- The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
- Extensive contact with Customer Representatives.
- Extensive contact with local and regional Aviation and other relevant operational locations.
- Extensive contact with Operations/Logistics divisions.
- Participate in scheduled meetings to discuss services performance and concerns.
- Form working relationships and other an understanding of other department within the customer's organization.
- Complete and thorough understanding of Aviation/Airline Networks
- Excellent communication skills with the ability to influence others.
- Excellent problem solving and prioritization skills essential.
How we recruit
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria.
We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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Client Relationship Manager employer: United Parcel Service Sweden Aktiebolag
At UPS, we pride ourselves on being a leading global logistics provider that values innovation and employee development. Located in the vibrant Lotus Park, Staines-upon-Thames, our hybrid working model fosters a collaborative culture where you can thrive professionally while enjoying a competitive salary and comprehensive benefits. Join us to unlock your potential with ample opportunities for growth and advancement within one of the world's most respected brands.
Contact Details:
United Parcel Service Sweden Aktiebolag Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Parcel Service Sweden Aktiebolag. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Parcel Service Sweden Aktiebolag before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Parcel Service Sweden Aktiebolag:Your cover letter is your chance to shine! Tell us why you want to work at United Parcel Service Sweden Aktiebolag specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Parcel Service Sweden Aktiebolag!
How to prepare for a job interview at United Parcel Service Sweden Aktiebolag
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
