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- Tasks: Manage delivery services and ensure customer satisfaction through effective operations.
- Company: Join UPS, a Fortune Global 500 leader known for innovation and a rewarding culture.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values your skills and passion for service.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: This is a permanent position with a focus on safety and efficiency.
The predicted salary is between 21600 - 36000 £ per year.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
- Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
- Supports business products by collaborating with vendors, customers, and other internal support groups.
- Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
- Performs a variety of financial activities including forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives.
- Responsible for retaining and strengthening customer relationships, which may include face-to-face customer service.
- Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
- May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
- May operate powered industrial equipment.
- Delivers hands-on work, typically related to the core UPS business operations.
- Follows established processes and procedures to execute work efficiently and safely.
- Performs manual work characterized by methods and tasks that are described in detail.
- Works under close supervision.
- Requires little or no prior relevant training or work experience.
Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Service Associate I, Distribution Operations employer: United Parcel Service Of America
Contact Detail:
United Parcel Service Of America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Associate I, Distribution Operations
✨Tip Number 1
Familiarise yourself with UPS's core values and mission. Understanding their commitment to customer service and operational excellence will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight any experience you have in managing logistics or supply chain operations. Be prepared to discuss specific examples of how you've met SLAs or KPIs in previous roles, as this will show your capability to handle the responsibilities of the Service Associate position.
✨Tip Number 3
Network with current or former UPS employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential situational interview questions by thinking about how you would handle various challenges related to customer service and operational efficiency. This will help you articulate your problem-solving skills effectively during the interview process.
We think you need these skills to ace Service Associate I, Distribution Operations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Associate I position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and achievements. Use bullet points for clarity and focus on quantifiable results where possible, especially in areas related to customer service and operational efficiency.
Write a Compelling Cover Letter: Your cover letter should complement your CV by providing context to your experiences. Explain why you are passionate about the role and how your background makes you a suitable candidate for UPS. Be sure to mention any specific experiences that demonstrate your ability to meet SLAs and KPIs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Associate role.
How to prepare for a job interview at United Parcel Service Of America
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Service Associate I. Be prepared to discuss how your skills and experiences align with managing delivery services, customer relationships, and compliance activities.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face customer service, think of examples from your past experiences where you successfully handled customer interactions. Highlight your ability to retain and strengthen customer relationships.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've identified opportunities for improving efficiency or effectiveness in previous roles. This will show your proactive approach and ability to contribute to the company's goals.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in this position.
