At a Glance
- Tasks: Monitor shipments, advise customers, and develop strong relationships.
- Company: Join a leading logistics company with a focus on customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with chances to collaborate across departments.
- Why this job: Be the go-to person for customers and solve real-world problems.
- Qualifications: Understanding of aviation networks and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities
- Monitor inbound and outbound shipments daily to ensure timely delivery.
- Advise customers daily on service‑related issues such as customs detentions, ETA of flights and trucks.
- Work with customers daily to develop excellent working relationships.
- Analyze repetitive operational problems and develop possible service solutions.
- Advise customers on the latest booking times and required documentation.
- Book shipments using the Marken booking system.
- Support other Marken departments (Customer Relationship Management, Transport, Operations, Sales) and supply customers with Marken service information.
- Develop partnerships with customers by understanding their industry and logistical requirements.
- Maintain extensive contact with customer representatives, local and regional aviation sites, and other operational locations.
- Participate in scheduled meetings to discuss service performance and concerns.
- Build working relationships and coordinate with other departments within the customer's organization.
Qualifications
- Complete and thorough understanding of aviation / airline networks.
- Excellent communication skills with the ability to influence stakeholders.
- Strong problem‑solving and prioritization skills.
- Adherence to all company policies.
- Flexibility to work variable hours, including weekend coverage in Customer Services.
- Willingness to undertake reasonable duties as requested by the Line Manager or Branch Manager.
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Contact Details:
United Parcel Service of America, Inc. Recruitment Team
We think you need these skills to ace Customer Services Associate in London
Customer Service Skills
Communication Skills
Problem-Solving Skills
Analytical Skills
Relationship Building
Knowledge of Aviation/Airline Networks
Flexibility
