- Deal directly with customers over the phone and via email.
- Updating and maintaining accurant patient records on the patient database
- Recognise and report adverse events in accordance with SOP and within specified timeline
- Responde promplty to customer queries, and raise complaints where appropriate
- Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department
- Order processing and invoicing
- Communicate/Collaborate with all internal departments
- Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate
- Excellent telephone manner
- Excellent organisational skills, show initiative and be proactive
- Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut
- Strong social and interpersonal skills when dealing with internal and external clients
- Must have a good eye for detail, be able to work well under pressure and be a quick learner
- Must be able to build effective working relationships with Senior Managers and their suport staff
- Team player mentality with the ability to work on own initiative and influence others
- Must appreciate the need for retaining confidentiality
Employee Type
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
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Customer Service Associate in Heath and Reach employer: United Parcel Service of America, Inc.
UPS is an exceptional employer located in Tamworth, offering a dynamic work environment for Maintenance Engineers. With a strong commitment to employee growth through comprehensive training and a 'promotion from within' policy, team members can advance their careers while enjoying competitive benefits such as double pay on Sundays, a company pension scheme, and discounts at major retailers. The inclusive work culture prioritises fairness and respect, ensuring that all employees feel valued and supported in their roles.
Contact Details:
United Parcel Service of America, Inc. Recruitment Team
