Customer Solutions Consultant

This position is responsible for promoting and initiating sales revenue for defined sales territories. Working directly with the Patch of Land Sales Team, you will explore solutions sales leads and identify solutions opportunities. This position develops a thorough understanding of customer processes and business objectives and capitalises on the value that UPS can offer their business.

Responsibilities:

• Facilitates both in person and virtual meetings with customers and solution experts to address project implementation challenges and modifications and to demonstrate solution functionality, solicit feedback, and address questions.
• Maintains customer relationships to ensure solutions meet customers' needs and expectations.
• Documents and reports account activity (e.g., in person & virtual customer visits and phone calls, training, etc.) to ensure account team members are informed of customer activity.
• Documents solutions in the project management tool (i.e., TEAMS) and logs customer calls and virtual meetings on the account management system to report account activity and ensure account team members are informed of customer activity.
• Conducts formal and informational training (i.e., technology solutions) to ensure the sales force remains current with UPS solutions and enhancements.
• Prepares and presents reports (e.g., trends, technology initiatives, etc.) to provide relevant and current information to the district sales staff.
• Registers customers for products and delivers product training to ensure customers have the education and information to effectively use UPS's products.
• You will create value for customers by leveraging UPS's expertise in the areas of engineering, technology, finance, and supply chain design.
• The position provides consultative sales support to the UPS sales organisation to enhance and improve customers' businesses using value‑added and configurable solutions.
• The position will cover the Surrey area, with exposure to Kent and, at times, Essex and the Staines‑upon‑Thames area as well.

Qualifications:

• Bachelor's Degree or international equivalent in Business, Computer Science, Supply Chain, or a related field – Preferred.
• Experience using Microsoft Office Suite products or similar software – Preferred.
• Experience in Business-to-Business or Business-to-Consumer sales – Preferred.

Benefits:

• A competitive salary.
• A company car (EV or PHEV vehicle).
• Excellent benefits package including company pension, discounts at major retailers (e.g. Apple), cinemas and attractions (e.g. Alton Towers, The London Eye) and many more.
• Industry‑leading training.
• The opportunity to access a Sales Degree programme and additional external training opportunities through the apprenticeship levy.
• As much scope to progress as your potential can handle via our 'promotion from within' policy.