At a Glance
- Tasks: Field customer queries, liaise with teams, and handle admin duties.
- Company: Join UPS, a Fortune Global 500 leader in logistics.
- Benefits: Earn £12.71/hour, enjoy discounts, and access a pension scheme.
- Other info: Full training provided with opportunities for career progression.
- Why this job: Be part of a dynamic team and grow your skills every day.
- Qualifications: Strong customer service skills and basic Windows knowledge required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
What You’ll Get
- £12.71 per hour
- Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye), plus many more benefits
- Full training to help you perform at your best
- Opportunities to progress – thanks to our ‘promotion from within policy’
What You’ll Do
- Field customer concerns and queries
- Liaise with customers, drivers and internal departments to resolve any issues
- Take phone calls and provide a friendly welcome to customers on reception
- Take on a range of general admin duties using various UPS systems
- 40 hours p/w Monday to Friday 7.00am to 4.00pm
What You’ll Need
- Excellent customer service and problem-solving skills
- Basic knowledge of Windows applications
- An excellent telephone manner
- The ability to work well under pressure, often to strict deadlines
- The flexibility to cope with changing duties and priorities – often at short notice
How We Recruit
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
A Bit About a Big Business
Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories worldwide.
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Employee Type: Permanent
Centre Clerk in Newtownabbey employer: United Parcel Service, Inc.
As a leading logistics provider in Woking, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Risk Management Analytics Intern role offers not only hands-on experience in data analysis and project management but also ample opportunities for personal and professional growth within a supportive team environment. Join us to be part of a company that values your contributions and invests in your future.
Contact Details:
United Parcel Service, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Centre Clerk in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Parcel Service, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Parcel Service, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Centre Clerk in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Parcel Service, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at United Parcel Service, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Parcel Service, Inc.!
How to prepare for a job interview at United Parcel Service, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
