At a Glance
- Tasks: Assist customers with inquiries, process orders, and ensure smooth logistics operations.
- Company: Join a Fortune Global 500 company with a vibrant culture and talented teams.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Flexible working hours with potential weekend shifts; great career advancement opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Fluent in Italian, skilled in Microsoft Suite, and excellent communication skills.
The predicted salary is between 22050 - 26950 £ per year.
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Explore your next opportunity at a Fortune Global 500 organization.
Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.
We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.
If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
Customer Service Associate
Note - This role requires somebody fluent in Italian both written and verbally.
In this role you will receives incoming requests from customers and/or vendors, executes orders, provides quotes, checks shipment status, etc.
Whilst also analyzing customer needs and provides solutions.
You will also provide administrative or technical support to ensure effective on-going operations.
You will apply knowledge of established processes and procedures to execute with excellence.
Main Duties And Responsibilities
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
- Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
- Working all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
- Entering clinical trial sites into Marken’s internal database (where necessary).
- Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
- Preparing, verifying and distributing country specific project documentation.
- Filing and archiving where required.
- Attending customer meetings and teleconferences, when required.
Requirements
- Fluent speaker and communicator of Italian language.
- Skilled in use of Microsoft Suite (Excel, Word and Outlook)
- Knowledgeable with computers
- Thorough understanding of Aviation/Airline networks
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills essential
- Flexibility in working hours required. Weekend coverage required in Customer Services in some cases
Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare.
Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.
UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria.
We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.
- Employee Type
- Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Customer Service Associate in Newbridge employer: United Parcel Service, Inc.
As a leading logistics provider in Woking, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our Risk Management Analytics Intern role offers not only hands-on experience in data analysis and project management but also ample opportunities for personal and professional growth within a supportive team environment. Join us to be part of a company that values your contributions and invests in your future.
Contact Details:
United Parcel Service, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Newbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Parcel Service, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Parcel Service, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate in Newbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Parcel Service, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at United Parcel Service, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Parcel Service, Inc.!
How to prepare for a job interview at United Parcel Service, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
