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- Tasks: Lead and mentor the client success team while ensuring top-notch service delivery.
- Company: United Media builds innovative media products in various sectors, driving industry growth.
- Benefits: Enjoy market-competitive pay, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a fast-growing company and develop invaluable skills.
- Qualifications: 5+ years in leadership roles with strong project management and client success experience.
- Other info: Join a diverse, motivated team and work closely with the founders.
The predicted salary is between 43200 - 72000 £ per year.
About us: United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
Context for the Role: You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company’s continued expansion. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage.
Responsibilities: As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
- Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
- Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements: 5+ years of leadership experience in related leadership roles in a fast paced high growth environment. Strong project management and process creation skills and strong ability to prioritize. A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup. Experience in client success / business operations, ideally in a high growth business. Strong analytical skills and fluency across relevant tools paired with commercial acumen. Proven success in applying automation to scale operations. A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing culture. Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business.
What the company offers: Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate: Flexible. Monday - Friday we work from our office and do not offer remote work.
Contact Detail:
United Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success at United-Media
✨Tip Number 1
Familiarise yourself with United Media's existing client success strategies and their media products. Understanding their current approach will help you articulate how your experience aligns with their goals during discussions.
✨Tip Number 2
Network with professionals in the media and client success sectors, especially those who have experience in high-growth environments. This can provide insights into industry trends and may even lead to referrals within United Media.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully scaled client success functions in previous roles. Highlighting measurable outcomes will demonstrate your capability to drive growth at United Media.
✨Tip Number 4
Showcase your passion for team leadership by sharing your philosophy on mentoring and developing talent. United Media values a collaborative environment, so emphasising your commitment to fostering a positive team culture will resonate well.
We think you need these skills to ace Head of Client Success at United-Media
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience, particularly in client success and operations. Use specific examples that demonstrate your ability to scale teams and drive growth in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client success and how your background aligns with United Media's goals. Mention your experience in building high-performing teams and your approach to fostering a collaborative work environment.
Showcase Analytical Skills: Include examples of how you've used analytical skills to improve processes or drive revenue growth in previous roles. Highlight any tools or methodologies you are proficient in that could benefit the company.
Demonstrate Cultural Fit: Research United Media's values and culture. In your application, reflect on how your personal values align with theirs, especially regarding teamwork, innovation, and customer focus. This will show that you're not just qualified, but also a great fit for their team.
How to prepare for a job interview at United Media
✨Understand the Company’s Vision
Before your interview, take some time to research United Media and its various media companies. Understanding their vision and how they operate will help you align your answers with their goals, showing that you're genuinely interested in contributing to their success.
✨Showcase Your Leadership Experience
Given the leadership nature of the role, be prepared to discuss your past experiences in managing teams. Highlight specific examples where you successfully led a team to achieve client success or operational excellence, as this will demonstrate your capability to fulfil the responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges in a fast-paced environment. Prepare scenarios from your previous roles where you had to implement processes or manage client relationships effectively, showcasing your analytical and strategic thinking.
✨Emphasise Your Passion for Client Success
Make sure to convey your enthusiasm for client success and how it drives business growth. Share your thoughts on what makes a great client experience and how you would approach building strong relationships with clients, as this aligns directly with the core responsibilities of the role.
