Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor a high-performing client success team while driving company growth.
- Company: Join United Media, a rapidly expanding media company with a dynamic culture.
- Benefits: Competitive salary, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a fast-paced environment and shape client success strategies.
- Qualifications: 5+ years of leadership experience in high-growth environments and strong project management skills.
- Other info: Work closely with founders and gain invaluable operational experience in a start-up.
The predicted salary is between 36000 - 60000 £ per year.
About us: United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.
Context for the Role: You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company’s continued expansion. You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage.
Responsibilities: As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
- Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
- Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements:
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment.
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup.
- Experience in client success / business operations, ideally in a high growth business.
- Strong analytical skills and fluency across relevant tools paired with commercial acumen.
- Proven success in applying automation to scale operations.
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing culture.
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business.
What the company offers:
- Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth.
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate: Flexible. Monday - Friday we work from our office and do not offer remote work.
Customer Account Manager at United-Media employer: United Media
Contact Detail:
United Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager at United-Media
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in sectors like insurance and HR. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Account Manager. Highlight your leadership skills and any successes in client success or operations. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our ambitious team at United Media. Let’s make an impact together!
We think you need these skills to ace Customer Account Manager at United-Media
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your leadership experience and any relevant achievements in client success or operations that align with our fast-paced environment.
Showcase Your Passion: We love candidates who are genuinely excited about scaling businesses and making an impact. Share your enthusiasm for client success and how you’ve fostered team spirit in previous roles to create a high-performing culture.
Be Specific About Your Experience: When detailing your past roles, focus on specific examples of how you've successfully led teams or implemented processes that drove growth. We want to see your analytical skills in action and how they contributed to client satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our ambitious team.
How to prepare for a job interview at United Media
✨Know the Company Inside Out
Before your interview, dive deep into United Media's mission, values, and recent projects. Familiarise yourself with their media companies and conferences. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Customer Account Manager, you'll be leading a team. Prepare examples of how you've successfully managed and mentored teams in the past. Highlight specific instances where your leadership directly contributed to client success or operational efficiency.
✨Demonstrate Your Analytical Acumen
Be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've applied analytical skills to improve client satisfaction or streamline operations. This will resonate well with their focus on performance reporting and process creation.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s growth strategy. Inquire about their vision for client success and how they measure it. This shows you're not just interested in the job, but also in contributing to their long-term success.
