At a Glance
- Tasks: Engage with residents, manage a liaison team, and ensure excellent customer satisfaction.
- Company: Join United Living, a top UK company focused on sustainable infrastructure and community improvement.
- Benefits: Enjoy 26 days holiday, wellness programmes, private medical insurance, and a bike to work scheme.
- Other info: Role covers South London, including Bromley and Merton.
- Why this job: Make a real impact in communities while developing your career in property services.
- Qualifications: Experience in resident liaison or community engagement is preferred; a driver's licence is essential.
The predicted salary is between 36000 - 60000 € per year.
United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.
United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future. This role is working within the property services sector:
Property Services – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.
Tasks
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.
As an experienced Senior Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will be responsible for the line management of the resident liaison team, ensuring excellent customer satisfaction, communication and collaboration.
You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Requirements
With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.
We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
You will be resilient under pressure and understand the need for discretion and respect in a public facing role.
The role does cover the South London region including Bromley and Merton. So a drivers licence and own vehicle is essential.
Benefits
- Bike to work scheme
- 26 Days holiday + bank holidays
- Company pension
- Life insurance
- Private medical insurance
- Wellness programmes
Senior Resident Liaison Officer in Bromley employer: United Living
United Living is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises employee growth and community impact. With a strong focus on revitalising homes and communities, employees in the Senior Resident Liaison Officer role can expect to engage meaningfully with residents while benefiting from comprehensive wellness programmes, generous holiday allowances, and opportunities for career advancement within the property services sector across South London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Officer in Bromley
✨Tip Number 1
Familiarise yourself with United Living's projects and values. Understanding their mission to create sustainable communities will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of United Living, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare for situational questions that may arise during interviews. Think of examples from your past experiences where you've successfully managed difficult situations or improved customer satisfaction, as these are key aspects of the Senior Resident Liaison Officer role.
✨Tip Number 4
Showcase your communication skills by engaging with local community groups or forums related to property services. This not only demonstrates your commitment to community engagement but also helps you build a relevant network that could support your application.
We think you need these skills to ace Senior Resident Liaison Officer in Bromley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in resident liaison or community engagement roles. Emphasise your communication skills and any previous work with contractors or in property services.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for improving living spaces and communities. Mention specific examples of how you've successfully managed stakeholder relationships and resolved conflicts in the past.
Highlight Relevant Skills:In your application, focus on key skills such as resilience under pressure, excellent communication, and the ability to manage difficult situations. These are crucial for the Senior Resident Liaison Officer role.
Showcase Your Understanding of the Role:Demonstrate your understanding of the responsibilities outlined in the job description. Discuss how you would ensure excellent customer satisfaction and effective communication with residents and site teams.
How to prepare for a job interview at United Living
✨Understand the Role
Make sure you have a clear understanding of the Senior Resident Liaison Officer role. Familiarise yourself with the responsibilities, especially around communication and customer satisfaction, as well as the specific challenges faced in property services.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples from your past experiences where you've successfully engaged with residents or stakeholders. Highlight how you managed difficult situations and maintained positive relationships.
✨Demonstrate Resilience
Be ready to discuss how you've handled pressure in previous roles. Share specific instances where you remained calm and effective in challenging circumstances, showcasing your ability to manage expectations and deliver results.
✨Research United Living
Take the time to learn about United Living's mission and values. Understanding their commitment to creating sustainable communities will help you align your answers with their goals and demonstrate your genuine interest in the company.
