At a Glance
- Tasks: Engage with residents and ensure smooth communication during refurbishment projects.
- Company: Join a dynamic company focused on critical infrastructure and community revitalisation.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Flexible hours and community engagement events to enhance your experience.
- Why this job: Make a difference in residents' lives while working on exciting infrastructure projects.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Overview
We are seeking an experienced and proactive Resident Liaison Officer (RLO) to support refurbishment works in Haringey, North London. The RLO will act as the key point of contact between residents, contractors, and the project team, ensuring clear communication, minimal disruption, and a positive resident experience throughout the programme.
Key Responsibilities
- Resident Communication & Engagement
- Build strong, professional relationships with residents, including vulnerable households.
- Issue all resident notifications, letters, and updates regarding upcoming works, access requirements, and programme changes.
- Organise and attend resident meetings, drop‐in sessions, and community engagement events.
- Access & Appointment Management
- Coordinate access for surveys, inspections, and contractor visits.
- Maintain accurate appointment schedules and ensure residents are informed in advance.
- Work closely with site teams to minimise failed access and delays.
- Support During Works
- Provide residents with clear information about the scope of works, timescales, and potential disruption.
- Conduct pre‐start visits, needs assessments, and vulnerability checks.
- Ensure temporary facilities or special arrangements are in place where required.
- Issue Resolution & Complaints Handling
- Log, investigate, and resolve resident concerns promptly and professionally.
- Escalate complex issues to the Project Manager or relevant teams when necessary.
- Maintain accurate records of all interactions, complaints, and resolutions.
- Compliance & Reporting
- Ensure all resident communication complies with organisational policies and contractual requirements.
- Maintain up‐to‐date records, trackers, and reports for internal and client use.
- Support safeguarding procedures and ensure vulnerable residents receive appropriate assistance.
Skills & Experience
- Previous experience as an RLO, Tenant Liaison Officer, or in a customer‐facing role within social housing, construction, or local authority services.
- Strong communication and interpersonal skills, with the ability to engage confidently with diverse communities.
- Excellent organisational skills and the ability to manage multiple tasks simultaneously.
- Empathy, patience, and a resident‐focused approach.
- Ability to identify and support vulnerable residents.
- IT‐literate, with experience using MS Office and CRM systems.
- Knowledge of Haringey or North London housing environments is desirable.
Additional Requirements
- Full UK driving licence (desirable depending on project setup).
- Enhanced DBS may be required depending on resident profile.
- Flexibility to attend occasional evening or community events.
Resident Liaison Officer (RLO) in London employer: United Living
At United Infrastructure, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values communication and collaboration. As a Resident Liaison Officer in Haringey, North London, you will have the opportunity to make a meaningful impact on the lives of residents while benefiting from professional growth opportunities and a commitment to employee well-being. Join us and be part of a dynamic team dedicated to delivering innovative solutions in social infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer (RLO) in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by United Living.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like United Living.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at United Living.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at United Living. Apply directly through us to stand out!
We think you need these skills to ace Resident Liaison Officer (RLO) in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of United Living. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Resident Liaison Officer (RLO), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at United Living
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of United Living. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
