At a Glance
- Tasks: Lead quality assurance and control activities for critical infrastructure projects.
- Company: Join United Infrastructure, a rapidly expanding company focused on innovative solutions.
- Benefits: Competitive salary, career growth, and a commitment to inclusivity.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Make a real impact on essential projects while promoting a culture of quality.
- Qualifications: Degree in Engineering or related field; experience in QA/QC processes required.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Role Purpose The Project Quality Manager is responsible for leading all Quality Assurance (QA) and Quality Control (QC) activities across the project, ensuring that all works are delivered in accordance with client specifications, contractual requirements, engineering standards and company procedures. Working closely with operational, engineering and delivery teams, the role will ensure robust quality planning, inspection, verification and assurance processes are implemented throughout the project lifecycle. The Project Quality Manager will support the successful delivery of the project by driving a culture of quality, continuous improvement and right-first-time delivery. The role will be split between the Glasgow office and operational sites, requiring regular engagement with project teams, subcontractors, suppliers and client representatives.
Key Responsibilities
- Quality Leadership
- Lead the implementation of the project's Quality Management arrangements.
- Promote a proactive quality culture across all project activities.
- Provide professional quality advice and support to project management, engineering and construction teams.
- Support the Project HSSEQ Manager in achieving project quality objectives and performance targets.
- Champion a right-first-time approach to project delivery.
- Quality Assurance (QA)
- Develop, implement and maintain the Project Quality Plan.
- Ensure compliance with ISO 9001 requirements, client specifications, contract requirements, engineering standards, and company management systems.
- Ensure project procedures and processes are effectively implemented and followed.
- Coordinate internal and external quality audits.
- Support client and third-party assurance activities.
- Monitor quality performance and identify improvement opportunities.
- Quality Control (QC)
- Establish and manage inspection and test regimes across all project activities.
- Review and approve Inspection and Test Plans (ITPs).
- Ensure inspection hold points and witness points are implemented and complied with.
- Monitor inspection records and quality documentation.
- Verify completed works meet specification requirements prior to handover.
- Support site teams in managing quality control activities.
- Inspection & Assurance
- Conduct site quality inspections and assurance reviews.
- Monitor workmanship standards and compliance with approved procedures.
- Verify compliance with design requirements, construction specifications, client standards, and industry standards.
- Identify quality deficiencies and ensure corrective actions are implemented.
- Produce inspection reports and quality performance updates.
- Non-Conformance Management
- Manage the project Non-Conformance Reporting (NCR) process.
- Investigate quality defects, failures and non-conformances.
- Facilitate root cause analysis and corrective action development.
- Track NCRs through to closure.
- Analyse trends and identify recurring issues requiring intervention.
- Support lessons learned activities and continuous improvement initiatives.
- Documentation & Handover
- Oversee project quality records and document control requirements.
- Ensure quality documentation is complete, accurate and auditable.
- Manage compilation of quality handover packs.
- Support project close-out and client acceptance activities.
- Verify as-built documentation and quality records prior to submission.
- Supply Chain Quality Management
- Support quality assurance activities relating to suppliers and subcontractors.
- Participate in supplier audits and performance reviews.
- Ensure subcontractors comply with project quality requirements.
- Monitor subcontractor quality performance and drive improvements where required.
- Client & Stakeholder Engagement
- Act as the primary quality representative for the project.
- Attend project meetings and client quality reviews.
- Liaise with client quality representatives and independent auditors.
- Build positive working relationships with project stakeholders.
- Support client inspections and audits.
- Reporting & Performance Management
- Produce quality performance reports and KPI dashboards.
- Monitor and report NCR trends, inspection completion rates, audit findings, quality defects, and corrective action status.
- Provide regular updates to the Project HSSEQ Manager and Project Director.
- Support project governance and assurance meetings.
Key Accountabilities
- Effective implementation of project quality management arrangements.
- Compliance with client, contractual and regulatory requirements.
- Delivery of quality objectives and project KPIs.
- Management of quality assurance and quality control processes.
- Reduction of defects, rework and non-conformances.
- Successful completion of audits and inspections.
- Accurate and complete project quality documentation.
Essential Qualifications
- HNC/HND or Degree in Engineering, Construction, Quality Management or related discipline.
- ISO 9001 Internal Auditor or Lead Auditor qualification.
- Full UK Driving Licence.
Desirable Qualifications
- Chartered Quality Institute (CQI) membership.
- ISO 9001 Lead Auditor qualification.
- Six Sigma Green Belt or equivalent.
- NEBOSH General Certificate.
- Temporary Works, NRSWA or utility-related qualifications.
- Membership of a relevant professional institution.
Essential Experience
- Experience in a Quality Manager, Quality Engineer or Senior Quality Advisor role.
- Experience managing QA and QC processes on major construction, utilities or infrastructure projects.
- Strong understanding of inspection and test requirements.
- Experience managing NCRs and corrective action processes.
- Experience conducting audits and quality inspections.
- Experience working within ISO 9001 certified environments.
- Experience working directly with operational and engineering teams.
Desirable Experience
- Power Transmission and Distribution experience.
- Substation, overhead line or cable project experience.
- National Grid, SP Energy Networks or SSEN project experience.
- Experience working on major utility or infrastructure frameworks.
- Experience managing quality requirements for multi-disciplinary projects.
Skills & Competencies
- Technical
- Quality Assurance and Quality Control management.
- ISO 9001 Quality Management Systems.
- Inspection and Test Plans (ITPs).
- Root Cause Analysis.
- Audit and Assurance Techniques.
- Quality Documentation and Handover Processes.
- Leadership
- Influencing and stakeholder engagement.
- Coaching and mentoring.
- Ability to challenge poor quality standards.
- Strong decision-making capability.
- Personal
- Excellent communication skills.
- Strong attention to detail.
- Organised and methodical approach.
- Analytical problem-solving skills.
- Ability to manage multiple priorities and deadlines.
Performance Measures
- Quality KPI achievement.
- Number and severity of NCRs.
- Defect and rework rates.
- Audit and inspection results.
- Corrective action closure rates.
- Client quality performance scores.
- Handover documentation compliance.
- Right-first-time delivery performance.
Values & Behaviours The Project Quality Manager will demonstrate visible leadership, integrity, accountability and a commitment to excellence. The role holder will actively promote a culture where quality is embedded into every stage of project delivery, ensuring work is completed safely, efficiently and right first time while meeting the expectations of clients, stakeholders and the wider business.
Quality Manager in Glasgow employer: United Living
At United Infrastructure, we pride ourselves on being an excellent employer, offering a dynamic work environment in Glasgow that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that champions quality and excellence in every project. Join us to be part of a team that values inclusivity and supports your professional journey while making a meaningful impact on critical infrastructure across Scotland.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Manager in Glasgow
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like United Living, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Quality Manager at United Living.
We think you need these skills to ace Quality Manager in Glasgow
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at United Living
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
