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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling calls and supporting the Planning Team.
- Company: Join United Living Group, a leader in creating sustainable communities and infrastructure.
- Benefits: Enjoy flexible working hours and a vibrant team culture with growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Ideal for self-motivated individuals who thrive under pressure.
The predicted salary is between 28800 - 43200 £ per year.
United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future:
- United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional future.
- United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces.
- United Living New Homes: Providing build-to-rent and affordable housing solutions to address community housing challenges.
- UL Connected: Connecting people through fixed-line and mobile infrastructure, enabling seamless communication in today\’s digital age.
Tasks
As a customer care representative, you will be the first point of contact for the company in relation to the Lead Replacement programme. The duties will include offering administrative support to Planning. You will answer inbound and make outbound telephone calls. You will also coordinate other activities, including distributing correspondence and provide administrative support to the lead replacement teams working closely with the Planning Team.
Specific Responsibilities
- Manage the inbound and outbound customer contacts
- Arrange survey dates
- Manage correspondence by answering emails
- Liaise with Client for a coordinated customer engagement approach
- Update the client’s systems (CC&B) SharePoint
- Carryout Close the Loop calls
- Photocopy, scan and file appropriate documents as needed
- Respond to stage 1 complaints
- Any other duties deemed appropriate
Requirements
Thrive within United Living’s values and culture of relentlessly striving to excellence through:
- Doing the right thing
- Raising the bar
- Positive attitude and energetic pace
- Excellent interpersonal and communication skills
- Integrity
- Ability to make things happen – starter/finisher
- Tact and the ability to deal with difficult situations
- Experience in a customer service role or similar
- I.T literate particularly Microsoft Office and Excel
- Well-developed verbal and written communication skills
- Team Player, but also comfortable working alone
- Understands the need for respect, sensitivity and discretion in a public facing role
- Some flexibility of working hours may be required
- Self-motivated, enthusiastic and calm under pressure
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Customer Care Representative employer: United Living
Contact Detail:
United Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with United Living Group's values and culture. Understanding their commitment to excellence and community engagement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and difficult situations. Be prepared to share examples from your past experiences where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Since the role involves a lot of communication, practice your verbal and written communication skills. You might want to simulate phone calls or write emails to ensure you can convey information clearly and professionally.
✨Tip Number 4
Get comfortable with Microsoft Office and Excel, as these tools are essential for the role. Consider taking a quick online course or tutorial to brush up on any specific features that may be relevant to managing correspondence and data.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements of the Customer Care Representative position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Emphasise your communication skills, ability to handle difficult situations, and any experience with administrative tasks or IT literacy, particularly with Microsoft Office and Excel.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to thrive in a customer-focused environment and your alignment with United Living's values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer care role.
How to prepare for a job interview at United Living
✨Showcase Your Customer Service Experience
Make sure to highlight any previous experience in customer service roles. Share specific examples of how you've handled difficult situations or complaints, as this will demonstrate your ability to thrive in a challenging environment.
✨Demonstrate Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly. Be prepared to discuss how you would manage inbound and outbound calls, and how you ensure effective correspondence with clients.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Microsoft Office and Excel, as these are essential for the role. If possible, mention any experience you have with similar systems like CC&B or SharePoint during the interview.
✨Emphasise Teamwork and Independence
The job requires both teamwork and the ability to work independently. Prepare examples that showcase your ability to collaborate effectively with others while also being self-motivated and capable of managing tasks on your own.
