1st Line IT Support

We are currently looking for an experienced 1st Line Support Analyst who will join a small but dynamic IT team dedicated to providing exceptional support in a fast-paced business environment. The successful candidate will have prior experience in IT 1st Line support within a medium-enterprise sized business, demonstrating an ability to add value from the onset and will require the analyst to resolve the majority of incidents on a first-time fix basis. Tasks Manage and maintain Lenovo and Dell hardware including laptops, monitors, and related peripherals. Samsung and Apple mobile phones and tablets. Support incidents and training requests related to the Microsoft 365 Platform, including Teams, ensuring seamless communication and collaboration. Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings. Document and track all incidents and service requests using the company\’s IT service management system Collaborate with the IT team to escalate more complex issues and ensure swift resolution. Provide excellent customer service, ensuring users are kept informed of the status and progress of their requests. Implement and adhere to IT policies, procedures, and best practices to maintain a secure and efficient IT environment. Conduct regular system and hardware audits to ensure compliance with company standards. Assist in the onboarding and training of new employees on IT systems and software. Ensure that we maintain an inventory of IT assets and manage hardware lifecycle, including procurement, deployment, and disposal in conjunction in-line with our IT Asset Management processes. Support the implementation of IT projects and initiatives, ensuring alignment with business objectives. Provide expert support and troubleshooting for Microsoft Windows 11, ensuring optimal performance and user experience. Requirements Proven experience as an IT 1st Line Analyst in a medium to enterprise sized organisation. Excellent troubleshooting and problem-solving skills. Outstanding customer service and communication abilities. Ability to work independently and as part of a team. Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent are required. UK based driving license Benefits Bike to work scheme 26 Days holiday + bank holidays Company pension Life insurance Private medical insurance Wellness programmes #J-18808-Ljbffr