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For Companies At a Glance
- Tasks: Engage with residents and manage a team to ensure excellent communication and satisfaction.
- Company: Join a growing property services company making a real difference in communities.
- Benefits: Competitive salary, career progression opportunities, and immediate interviews for qualified candidates.
- Why this job: Be a key player in enhancing resident experiences and driving community engagement.
- Qualifications: Experience in resident liaison or community engagement, strong communication skills required.
- Other info: Driving licence and own vehicle essential; dynamic role covering the South region.
The predicted salary is between 36000 - 60000 £ per year.
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Senior Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
You will be responsible for the line management of the resident liaison team, ensuring excellent customer satisfaction, communication and collaboration. You will ensure residents are aware of the works processes and communicate updates/changes accordingly. In addition, you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Qualifications
With the confidence to manage sometimes difficult situations, as Senior Resident Liaison Officer, you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. The role does cover the South region including Haywards Heath and Kings Hill, so a driver’s licence and own vehicle is essential.
What We Offer
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth
- Immediate interview for qualified candidates
How To Apply
If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!
As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
Senior Resident Liaison Officer in Wrotham employer: United Living group
Contact Detail:
United Living group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Liaison Officer in Wrotham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your communication skills! As a Senior Resident Liaison Officer, you'll need to demonstrate your ability to engage with various stakeholders. Use examples from your past experiences to highlight how you've successfully managed relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Senior Resident Liaison Officer in Wrotham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Resident Liaison Officer role. Highlight your communication skills and any relevant experience in property services or community engagement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with managing teams and customer satisfaction.
Showcase Your Communication Skills: Since this role is all about engaging with residents and stakeholders, make sure your application showcases your excellent communication abilities. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully managed difficult situations.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at United Living group
✨Know Your Stuff
Make sure you understand the role of a Senior Resident Liaison Officer inside out. Familiarise yourself with property services, customer engagement strategies, and the specific challenges faced in this position. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples of how you've successfully engaged with residents or stakeholders in the past. Think about times when you managed difficult situations or improved customer satisfaction. Be ready to discuss these experiences during your interview.
✨Demonstrate Resilience
The job can be challenging, so be prepared to talk about how you handle pressure and maintain professionalism. Share specific instances where you’ve navigated tough conversations or resolved conflicts, highlighting your ability to stay calm and collected.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This shows your interest in the company and the role. You might want to inquire about the team dynamics, ongoing projects, or how success is measured in the position. It’s a great way to demonstrate your enthusiasm and commitment.
