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- Tasks: Be the friendly face of our company, managing calls and welcoming guests.
- Company: Join a dynamic team at United Infrastructure, where excellence is our culture.
- Benefits: Enjoy flexible hours, a supportive environment, and opportunities for growth.
- Why this job: Make a difference by providing top-notch customer service in a vibrant setting.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Perfect for self-motivated individuals who thrive under pressure.
The predicted salary is between 24000 - 36000 £ per year.
As a customer care / receptionist, you will be the first point of contact for the company. Receptionist’s duties include offering administrative support across the organisation. You will answer inbound telephone calls and welcome guests who visit the business. You will also coordinate other activities, including distributing correspondence and providing administrative support to various teams across the business and working closely with the Planning Team (Water).
Responsibilities
- Manage reception area and look after visitors
- Answer phone calls and transfer them as necessary
- Manage correspondence by answering emails and sorting mail
- Manage outgoing post and record data on special deliveries
- Maintain stock lists and order office supplies as needed
- Manage customer queries – log and pass to the relevant Manager
- Record and populate defect packs, making necessary arrangements and liaise with Reinstatement Manager
- Record utility damages and make calls to appropriate utility company
- Arrange meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments
- Assist in planning and arranging events, including organising catering
- Photocopy, scan and file appropriate documents as needed
- Draft, format and print relevant documents
- Interact with staff and carry out their requests
- Any other duties deemed appropriate
What we want from you
- Thrive within United Infrastructure’s values and culture of relentlessly striving to excellence through:
- Doing the right thing
- Raising the bar
- Positive attitude and energetic pace
Qualifications
Key Skills (Essential)
- Strong attention to detail
- Ability to work without supervision
- Excellent time management skills
- Exceptional communication and customer service skills, verbal and written
- Technical skills, including proficiency with Microsoft office programs
- Strong prioritisation and organisation skills
Key Skills (Desirable)
- Prior reception/customer service experience
Customer Care / Receptionist in Washington employer: United Living group
Contact Detail:
United Living group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care / Receptionist in Washington
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values and culture so you can show them you're a perfect fit. When you apply through our website, highlight how your skills align with their mission.
✨Tip Number 2
Practice your communication skills! As a customer care/receptionist, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in handling calls and welcoming guests.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Finally, follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care / Receptionist in Washington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer care role, so don’t be afraid to be yourself.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Living group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they operate. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a customer care/receptionist, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage tasks and prioritise your workload. Bring examples of how you've successfully handled multiple responsibilities in previous roles. This will demonstrate your ability to thrive in a busy reception environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like dealing with difficult customers or managing conflicting priorities. Think of examples from your past experiences that highlight your problem-solving skills and ability to stay calm under pressure.
