At a Glance
- Tasks: Provide 1st line IT support and resolve technical issues for users.
- Company: Join United Infrastructure, a dynamic company transforming critical infrastructure.
- Benefits: Enjoy 26 days holiday, health cash plan, and discounts on tech and more.
- Other info: Collaborative team environment with opportunities for growth and development.
- Why this job: Be the first point of contact for tech issues and make a real difference.
- Qualifications: Experience in IT support, strong troubleshooting skills, and relevant certifications.
The predicted salary is between 25000 - 32000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Key Responsibilities:
- Provide 1st line support for IT incidents and service requests.
- Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.
- Troubleshoot video conferencing tools (Logitech, Teams).
- Log and track issues using ITSM tools and escalate when needed.
- Support onboarding, training, and IT hardware lifecycle (procurement to disposal).
- Maintain asset records and conduct regular audits.
- Assist with IT projects and system improvements.
Requirements:
- Previous 1st Line IT support experience in a medium to enterprise environment.
- Strong knowledge of Windows 11, Microsoft 365, and common hardware.
- Excellent troubleshooting, communication, and documentation skills.
- Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).
- Full UK driving licence.
Benefits:
- Health Cash Plan
- Life Assurance
- Pension Scheme
- Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more.
- Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more.
- Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
1st Line IT Support in Warrington employer: United Living Group
United Infrastructure is an exceptional employer located in Warrington, offering a vibrant work culture that fosters collaboration and innovation. With a strong commitment to employee growth, we provide extensive training opportunities and a comprehensive benefits package, including a health cash plan, life assurance, and generous holiday allowances. Join our dynamic team and contribute to meaningful infrastructure projects while enjoying unique perks and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a 1st Line IT Support role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Make sure you can showcase your troubleshooting skills and customer service experience, as these are key for the role.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a better chance to stand out in the crowd!
We think you need these skills to ace 1st Line IT Support in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line IT Support role. Highlight your relevant experience with Windows 11, Microsoft 365, and any troubleshooting skills you have. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Certifications:If you've got any relevant IT certifications like CompTIA A+ or Microsoft Fundamentals, make sure to mention them! They show us that you're serious about your career in IT and ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Living Group
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and the hardware you'll be supporting. Being able to confidently discuss these topics will show that you're prepared and capable of handling the technical aspects of the role.
✨Customer Service is Key
Since you'll be the first point of contact for technical issues, practice your communication skills. Think about how you can explain complex problems in simple terms and how to maintain a friendly, helpful attitude even under pressure.
✨Familiarise Yourself with ITSM Tools
Get to know the IT Service Management tools commonly used in the industry. If you have experience logging and tracking issues, be ready to share specific examples of how you've done this in the past.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific technical issues or customer interactions. Prepare some scenarios from your previous experience where you successfully resolved an issue or improved a process, as this will demonstrate your problem-solving skills.
