Job Description
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.
As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Qualifications
With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.
We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
You will be resilient under pressure and understand the need for discretion and respect in a public facing role.
You must have a UK driving licence, and own your car.
Additional Information
If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company’s growth
- Immediate interview for qualified candidates
As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
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Resident Liaison Officer in Walton-on-Thames employer: United Living Group
United Living Group is an excellent employer that prioritises high standards of customer care and fosters a collaborative work culture. With a focus on employee growth, we offer opportunities for professional development and training, ensuring our team members thrive in their roles. Located in a vibrant community, our company provides unique advantages such as flexible working arrangements and the chance to make a meaningful impact on residents' lives.
