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For Companies At a Glance
- Tasks: Engage with residents, ensuring they are informed and supported throughout property services.
- Company: Join United Living Group, a dynamic team making a real difference in communities.
- Benefits: Competitive salary, career progression opportunities, and immediate interviews for qualified candidates.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Exceptional customer service skills and a drive to make a difference.
- Other info: Work onsite in Woodford Green with a focus on building positive relationships.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.
As an experienced
Resident Liaison Officer
you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Qualifications
With the confidence to manage sometimes difficult situations, as
Resident Liaison Officer
you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.
We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.
You will be resilient under pressure and understand the need for discretion and respect in a public facing role.
You must have a UK driving licence, and own your car.
Additional Information
If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we\’re offering:
- Competitive salary and benefits package
- Opportunities for career progression aligned with the company\’s growth
- Immediate interview for qualified candidates
How To Apply
If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation
As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.
Resident Liaison Officer employer: United Living group
Contact Detail:
United Living group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company! Research United Living Group and understand their values and projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Resident Liaison Officer, you'll need to engage with residents effectively. Role-play potential scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to property services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the role. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Resident Liaison Officer role shine through. We want to see that you genuinely care about making a difference in residents' lives and are excited about the opportunity to grow in property services.
Tailor Your CV: Make sure your CV is tailored to highlight relevant skills and experiences that match the job description. We’re looking for strong communication and organisational skills, so don’t forget to showcase any past roles where you’ve excelled in these areas.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your points concise. We appreciate applications that are easy to read and get straight to the point, showing us you can communicate effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at United Living Group.
How to prepare for a job interview at United Living group
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as customer communication, managing expectations, and providing aftercare. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As this role requires exceptional communication, prepare examples of how you've effectively engaged with customers or managed challenging situations in the past. Think about specific instances where your clear communication made a difference, and be ready to share these stories.
✨Demonstrate Empathy and Resilience
The ability to handle difficult situations with professionalism and empathy is crucial. Prepare to discuss how you've dealt with tough scenarios in previous roles, focusing on your approach to understanding and supporting others. This will show that you can maintain composure under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the types of projects you'll be involved in, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
