At a Glance
- Tasks: Lead resident liaison work and ensure smooth refurbishment processes.
- Company: Join PiLON, a trusted name in construction with a commitment to quality.
- Benefits: Enjoy 23 days holiday, referral rewards, and a supportive team culture.
- Other info: Opportunities for personal growth and a welcoming office atmosphere.
- Why this job: Make a meaningful impact while developing your career in a diverse environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 30000 £ per year.
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector.
Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.
If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.
Salary Range: Up to £30,000 gross per annum plus a car allowanceContract type: Full-time
Location: East London
Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
- Health & Safety Awareness
- First Aid qualification
Here are some of the brilliant benefits you could get as a Resident Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more...
With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers.
We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.
At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment.
If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Resident Liaison Lead – Housing Refurbishment Projects employer: United Living Group
At PiLON, we pride ourselves on being more than just a construction company; we are a community dedicated to making a meaningful impact in the social housing sector. Our supportive work culture fosters personal and professional growth, offering extensive benefits such as 23 days of holiday, a referral scheme, and an annual training budget. Join us in East London, where your contributions will be valued, and you will have the opportunity to thrive in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Lead – Housing Refurbishment Projects
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. Attend local events or join online forums where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching PiLON and understanding their values. Think about how your experience aligns with their commitment to quality and community. Show them you’re not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to be clear and approachable. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any questions or concerns that come your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more information about the role and the amazing benefits we offer at PiLON. Let’s get you on board!
We think you need these skills to ace Resident Liaison Lead – Housing Refurbishment Projects
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about the opportunity to make a meaningful impact in the community.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the Resident Liaison Officer role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with PiLON.
How to prepare for a job interview at United Living Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role heavily relies on excellent communication, prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges effectively. Whether it’s managing disruptions during a project or addressing resident concerns, being able to share these stories will highlight your proactive approach and reliability.
✨Align with Company Values
Research PiLON's commitment to diversity and community engagement. Be ready to discuss how your values align with theirs and how you can contribute to their mission of delivering high-quality work while supporting the communities they serve.
