Repairs Planner

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.

Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.

As a Planner, your day-to-day tasks will include:

• Preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to deadlines and timescales.
• Liaising with the client and wider team, ensuring all relevant parties are informed of the latest updates.
• Making contact via email and telephone on a daily basis.
• Being responsible for all Planning, administrative and customer liaison requirements for your assigned Project.
• Ensuring Total Mobile is always up to date and all data inputted is accurate to enable accurate reporting.
• Logging all new jobs onto Total Mobile.
• Contacting residents to arrange Validation Surveys and Post Inspection Surveys.
• Allocating relevant job codes to Site Managers for Validation and Post Inspection surveys.
• Responding to Client queries regarding access to properties.
• Generating letters to Residents at various points of the job workflow.
• Monitoring shared inbox if applicable to ensure targeted levels on emails requiring action are met.
• Providing Admin support to the Disrepairs Team.
• Raising purchase orders as instructed.
• Attending Client meetings as requested.

Qualifications:

• Relevant Admin qualification or proven experience.
• Experience within a similar role.
• Strong experience of working within a fast-moving environment delivering a high quality and robust delivery service.
• Experience of working within a customer-facing environment.
• Proficient in the use of Microsoft Office applications (Outlook, Excel, and Word).
• Able to demonstrate an awareness and understanding of equality issues.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.