At a Glance
- Tasks: Lead and support a team of Resident Liaison Officers to enhance community engagement.
- Company: Join PiLON, a trusted name in construction with a focus on social housing.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a supportive culture.
- Other info: Be part of a diverse team committed to inclusion and personal growth.
- Why this job: Make a real impact in the community while developing your career in a dynamic environment.
- Qualifications: Minimum two years experience in a Resident Liaison Officer role and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector, and we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!
Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.
If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.
Location: Nottingham
Salary: Competitive package
Contract type: Permanent, full-time role
Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.
We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast-paced environment, we’d love to hear from you.
As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices.
The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction.
Main Objectives of the role:
- Monitor and identify training and development opportunities for the Resident Liaison Officers team
- Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction
- Making sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company’s processes in a consistent manner
- To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance and residents’ satisfaction KPIs are met
- Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures
- Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction
Do you have what it takes?
- Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network
- Ability to work at a pace and respond quickly to changing demands and priorities
- Knowledge of administration, methods of reporting and Key Performance Indicators
- A proven understanding of Customer Care with particular reference to vulnerable people is essential
- First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential
- Proactive, with the ability to deal with issues and complaints in a calm and professional manner
Why work with us?
Here are some of the brilliant benefits you could get as a Senior Resident Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more...
About us:
With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.
At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment.
If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Senior Resident Liaison Officer: Community Impact Lead in Nottingham employer: United Living Group
At PiLON, we pride ourselves on being more than just a construction company; we are a community-focused employer dedicated to fostering a supportive and inclusive work environment. Our commitment to employee growth is evident through our annual training budget and the opportunity to work alongside talented colleagues who share a passion for making a meaningful impact in the social housing sector. With competitive benefits, a strong emphasis on diversity, and a culture that values collaboration and personal development, PiLON is an excellent place to build a rewarding career in Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Liaison Officer: Community Impact Lead in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at PiLON on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by researching PiLON’s projects and values. Show us that you’re not just another candidate, but someone who genuinely cares about making a community impact.
✨Tip Number 3
Practice your communication skills! As a Senior Resident Liaison Officer, you’ll need to be approachable and tactful. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Senior Resident Liaison Officer: Community Impact Lead in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Resident Liaison Officer role. Highlight your relevant experience in customer engagement and how you've improved customer satisfaction in previous roles. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role requires first-class communication skills, don’t hold back! Use clear and confident language in your application. Share examples of how you've effectively communicated with stakeholders or resolved issues in a calm and professional manner.
Demonstrate Your Proactivity:We love candidates who take initiative! In your application, mention specific instances where you've proactively identified training needs or improved processes. This will show us that you're not just reactive but also forward-thinking.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about PiLON and what we stand for.
How to prepare for a job interview at United Living Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand PiLON's mission and values. Familiarise yourself with their work in the social housing sector and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you stand out.
✨Showcase Your Communication Skills
As a Senior Resident Liaison Officer, strong communication is key. Prepare examples of how you've effectively engaged with residents or stakeholders in the past. Be ready to demonstrate your ability to handle complaints calmly and professionally, as this will be crucial in the role.
✨Highlight Your Team Spirit
PiLON values collaboration, so come prepared to discuss how you've worked within a team to achieve common goals. Share specific instances where you supported colleagues or contributed to a positive team environment, showcasing your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the training and development opportunities for the Resident Liaison Officers or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
