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- Tasks: Provide 1st line IT support and resolve technical issues for users.
- Company: Join a dynamic company focused on critical infrastructure projects.
- Benefits: Enjoy a health cash plan, life assurance, pension scheme, and generous holiday allowance.
- Other info: Collaborative team environment with opportunities for growth and development.
- Why this job: Be the first point of contact for tech issues and make a real difference.
- Qualifications: Experience in 1st line IT support and strong knowledge of Windows and Microsoft 365.
The predicted salary is between 25000 - 32000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators.
Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
We’re looking for an experienced IT 1st Line Support Analyst to join our fast-paced, collaborative IT team. You’ll be the first point of contact for technical issues, resolving most incidents on first contact and delivering excellent customer service.
Key Responsibilities:
- Provide 1st line support for IT incidents and service requests.
- Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.
- Troubleshoot video conferencing tools (Logitech, Teams).
- Log and track issues using ITSM tools and escalate when needed.
- Support onboarding, training, and IT hardware lifecycle (procurement to disposal).
- Maintain asset records and conduct regular audits.
- Assist with IT projects and system improvements.
Requirements:
- Previous 1st Line IT support experience in a medium to enterprise environment.
- Strong knowledge of Windows 11, Microsoft 365, and common hardware.
- Excellent troubleshooting, communication, and documentation skills.
- Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).
- Full UK driving licence.
Benefits:
- Health Cash Plan
- Life Assurance
- Pension Scheme
- Holidays – 26 days annual leave + 8
1st Line IT Support in London employer: United Living Group
Contact Detail:
United Living Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. We all know someone who knows someone, and a friendly chat can open doors you didn’t even know existed.
✨Tip Number 2
Prepare for those interviews by practising common questions. We recommend doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll shine when it counts!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. We love seeing what you can do, and it gives you a chance to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals to join our team.
We think you need these skills to ace 1st Line IT Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Support role. Highlight your previous experience in IT support, especially with Windows 11 and Microsoft 365. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t just list your skills—give us examples of how you've solved technical issues in the past. We love seeing real-life scenarios where you’ve made a difference!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Show us your personality but also your commitment to delivering excellent customer service. We’re all about that balance!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company!
How to prepare for a job interview at United Living Group
✨Know Your Tech
Brush up on your knowledge of Windows 11, Microsoft 365, and the hardware you'll be supporting. Be ready to discuss how you've tackled technical issues in the past and demonstrate your troubleshooting skills during the interview.
✨Customer Service is Key
Since you'll be the first point of contact for technical issues, highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided excellent support to users in previous roles.
✨Familiarise with ITSM Tools
Make sure you understand how IT Service Management (ITSM) tools work. If you have experience logging and tracking issues, be prepared to share specific examples of how you used these tools effectively in your previous jobs.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and the company culture at United Infrastructure. This shows your interest and helps you determine if it's the right fit for you.