At a Glance
- Tasks: Be the key contact for residents, ensuring smooth refurbishment processes and minimal disruption.
- Company: Join PiLON, a trusted name in construction with a commitment to quality and community.
- Benefits: Enjoy 23 days holiday, referral rewards, shopping discounts, and a supportive team culture.
- Other info: Join a diverse team dedicated to inclusion and personal growth.
- Why this job: Make a real impact in social housing while developing your skills in a dynamic environment.
- Qualifications: Must have a driving licence, strong communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 30000 £ per year.
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector, and we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!
Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.
If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.
Salary Range: Up to £30,000 gross per annum plus a car allowanceContract type: Full-time
Location: Kingston upon Thames
Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.
Your responsibilities will include:- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works
- Driving licence and access to your own vehicle (essential)
- A customer-focused mindset
- Comfortable using Microsoft Office and IT systems
- Strong problem-solving and complaint-handling skills
- Excellent verbal and written communication
- Reliable, punctual, and well-organised
- Able to prioritise, multitask, and adapt to changing deadlines
- Health & Safety Awareness
- First Aid qualification
Here are some of the brilliant benefits you could get as a Resident Liaison Officer:
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more...
With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve.
At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment.
If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Resident Liaison Officer in Kingston upon Thames employer: United Living Group
At PiLON, we pride ourselves on being more than just a construction company; we are a community-focused employer dedicated to fostering a diverse and inclusive work environment. As a Resident Liaison Officer in Kingston upon Thames, you will enjoy a supportive culture that prioritises your personal and professional growth, alongside competitive benefits such as 23 days of holiday, a referral scheme, and an annual training budget. Join us to make a meaningful impact in the social housing sector while working with a talented team that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Kingston upon Thames
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on PiLON. Check out their website and social media to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a pro at talking to people. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach to handling complaints and queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved processes. Be ready to share these stories during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liaison Officer in Kingston upon Thames
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about becoming a Resident Liaison Officer and making a difference in the community.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand, showcasing your excellent verbal and written skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with PiLON.
How to prepare for a job interview at United Living Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like communicating with residents and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role heavily relies on excellent communication, prepare examples from your past experiences where you've successfully interacted with customers or resolved conflicts. Practising clear and concise responses will also help you convey your thoughts effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or improved processes in previous roles. Be ready to discuss how you can apply these skills to minimise disruptions and ensure smooth refurbishment processes for residents at PiLON.
✨Emphasise Your Customer-Focused Mindset
Highlight your commitment to customer satisfaction by sharing stories that illustrate your dedication to going above and beyond for clients. This aligns perfectly with PiLON's values and will show that you’re the right fit for their team.
