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- Tasks: Manage client relationships and ensure project deadlines are met through effective communication.
- Company: Growing company in the civils and utilities sector with a focus on teamwork.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a thriving industry.
- Why this job: Be the vital link between clients and teams, making a real difference in project success.
- Qualifications: 2+ years in administration, strong communication skills, and experience in stakeholder management.
The predicted salary is between 30000 - 40000 £ per year.
Due to sustained growth and increased workload—particularly within our AMP8 framework agreements, we are looking to recruit an experienced Customer Liaison Manager with civils or utilities background.
As a Customer Liaison Manager, your day-to-day tasks will include:
- Preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to the deadlines and timescales
- Liaising with the client and wider team, ensuring all relevant parties are informed of latest updates
- Making contact via email and telephone on a daily basis
Qualifications:
- 2+ years of relevant administration experience
- Experience in a Planning role would be beneficial but not essential
- Experience in a customer/3rd party liaison field
- Understanding of and experience in Stakeholder management
- Knowledge of Microsoft Project and other similar software programs
- Excellent analytical, communication, and organizational skills
- Attention to detail and the ability to multitask
- Previous Highways authority experience would be advantageous but not essential
Customer Liaison Officer employer: United Living Group
Contact Detail:
United Living Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the civils or utilities sector. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially within the AMP8 framework. Show them you know your stuff and are genuinely interested in their work.
✨Tip Number 3
Practice your communication skills. As a Customer Liaison Officer, you'll need to be clear and concise. Try mock interviews with friends or family to get comfortable with discussing your experience.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Liaison Officer role. Highlight your relevant experience, especially in administration and customer liaison, and don’t forget to mention any specific software skills like Microsoft Project.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your experience with stakeholder management and how you can contribute to our team’s success.
Show Off Your Communication Skills: Since this role involves daily contact with clients and the team, make sure to showcase your excellent communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Living Group
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer inside out. Familiarise yourself with the AMP8 framework agreements and how they impact client relationships. This will show that you're not just interested in the job, but that you’re genuinely invested in the company’s operations.
✨Showcase Your Communication Skills
Since this role involves daily contact with clients and team members, be prepared to demonstrate your communication skills. Think of examples where you've successfully liaised with stakeholders or resolved conflicts. Practising clear and concise responses can really help you shine.
✨Highlight Your Organisational Skills
The job requires excellent organisational abilities, so come ready with examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or software you’ve used, like Microsoft Project, to keep everything on track. This will illustrate your capability to handle the demands of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer liaison and stakeholder management. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values. Plus, it keeps the conversation flowing!