At a Glance
- Tasks: Support customer enquiries and ensure a positive experience for clients and stakeholders.
- Company: Join United Infrastructure, a dynamic leader in critical infrastructure projects.
- Benefits: Generous holiday allowance, Christmas shutdown, and tailored benefits portal.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Gain hands-on experience while working towards a nationally recognised qualification.
- Qualifications: 5 GCSEs including English and Maths; good IT and communication skills.
The predicted salary is between 19350 - 23650 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
We are looking for a Customer Experience Apprentice to join our Water business division, who are a national provider of infrastructure and non-infrastructure water and wastewater services to UK water utility companies. Day to day, you will support the team who are a key point of contact for customers, stakeholders and operational teams across both clean and wastewater activities and will play an important role in ensuring they receive a professional, efficient and positive experience while supporting operational delivery and regulatory compliance.
Some of your key responsibilities will include:
- Handling customer enquiries and complaints that come in via telephone and email.
- Managing customer communications and providing updates associated with planned works, service interruptions, and operational activities.
- Maintaining accurate records of customer interactions, land entry activities, permissions, and case updates.
- Supporting with the preparation and issuing of customer correspondence, notifications, and access documentation.
- Ensuring all your work is compliant with relevant legislation, company procedures, data protection requirements, and customer service standards.
As an Apprentice with United Infrastructure, you’ll be given a real job from day one where you will gain hands-on industry experience, and the knowledge required to achieve a nationally recognised qualification. You’ll get a generous holiday allowance, Christmas shutdown, and a tailored benefits portal that allows you to choose the right benefits for you.
In order to fully develop in your role, you will be enrolled onto the Level 3 Customer Service Specialist apprenticeship qualification with one of our training partners. This learning pathway is delivered entirely remotely, and you will access online self-accessed or virtually delivered classroom sessions, and one-to-one support from your tutor or coach. They will also meet regularly with you and your line manager to ensure you are progressing through your programme.
Academic Entry Requirements:
- 5 GCSEs at Grade 9-4/A*-C including English and Mathematics
- Good IT skills and able to use Microsoft Office packages e.g. Outlook, Word, Excel etc.
- Good organisation and time management skills.
- Good communication skills and confident speaking to clients and customers.
You should also be available to start full-time work by September 2026 and have:
- The commitment to live and breathe our company values during your work and studies.
- The motivation and dedication to successfully complete your apprenticeship programme.
Please note, as this is an apprenticeship programme, in order to be eligible to apply you must not already have an equivalent level or higher qualification in the occupational area, or significant work experience.
Upon successful completion of your programme, you will achieve:
- Level 3 Customer Service Specialist
- Eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Customer Experience Apprentice employer: United Living Group
AFECO is an exceptional employer located in Warrington, offering a dynamic work environment that fosters innovation and professional growth. With a strong commitment to employee development, we provide extensive training opportunities and a supportive culture that values teamwork and safety. Our competitive benefits package, including a company van or car allowance, life insurance, and a generous holiday allowance, ensures that our employees are well taken care of while contributing to meaningful projects in the water industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Apprentice
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Living Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Living Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Apprentice
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Living Group:Your cover letter is your chance to shine! Tell us why you want to work at United Living Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Living Group!
How to prepare for a job interview at United Living Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
