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- Tasks: Engage with residents, provide updates, and ensure high customer care standards.
- Company: Dynamic property services company focused on community impact.
- Benefits: Competitive salary, career progression, and immediate interviews for qualified candidates.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Exceptional customer service skills and strong organisational abilities.
- Other info: Requires travel across Northeast London and Essex; driving license needed.
The predicted salary is between 36000 - 60000 £ per year.
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services.
Responsibilities
- You will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days.
- You will ensure residents are aware of the works processes and communicate updates or changes accordingly.
- Provide a high standard of customer care and aftercare — ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
- This role will require travel across Northeast London and Essex; you will need a driver’s license and your own vehicle to be considered.
Qualifications
- You will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication.
- Strong organisational and time management skills are essential.
- You’ll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage.
- While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative.
- If you’re someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you.
- This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders.
Additional Information
- Competitive salary and benefits package.
- Opportunities for career progression aligned with the company’s growth.
- Immediate interview for qualified candidates.
- All your information will be kept confidential according to EEO guidelines.
Resident Liaison Officer in Brentwood employer: United Living group
Contact Detail:
United Living group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Brentwood
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, clear and confident communication is key. Try role-playing with a friend or family member to get comfortable discussing your experiences and how they relate to the role.
✨Tip Number 3
Show off your organisational skills! Bring along examples of how you've managed projects or events in the past. This will demonstrate your ability to handle multiple tasks and keep everything running smoothly, which is crucial for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Resident Liaison Officer in Brentwood
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Resident Liaison Officer role shine through. We want to see that you genuinely care about making a difference in residents' lives and are excited about the opportunity to engage with them.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for strong customer service and communication abilities, so give us examples that showcase how you've excelled in these areas.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at United Living group
✨Know Your Audience
Before the interview, take some time to research the company and its values. Understand their approach to customer service and community engagement, as this will help you tailor your responses to show how you can fit into their culture.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, clear communication is key. Prepare examples of how you've effectively communicated with customers or managed expectations in previous roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Demonstrate Empathy and Resilience
Be ready to discuss challenging situations you've faced and how you handled them with professionalism and empathy. This will highlight your ability to manage difficult conversations and build positive relationships with residents.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
