At a Glance
- Tasks: Manage client communications and ensure project deadlines are met with precision.
- Company: Join United Infrastructure, a fast-growing leader in critical infrastructure projects.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Dynamic work culture with opportunities for growth in the infrastructure sector.
- Why this job: Be the vital link between clients and our innovative teams, making a real difference.
- Qualifications: 2+ years in administration, customer liaison experience, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Due to sustained growth and increased workload, particularly within our AMP8 framework agreement, we are looking to recruit an experienced Customer Liaison Manager with civils or utilities background.
As a Customer Liaison Manager, your day-to-day tasks will include:
- Preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to deadlines and timescales.
- Liaising with the client and wider team, ensuring all relevant parties are informed of latest updates.
- Making contact via email and telephone on a daily basis.
Qualifications:
- 2+ years of relevant administration experience.
- Experience in a Planning role would be beneficial but not essential.
- Experience in a customer/3rd party liaison field.
- Understanding of and experience in Stakeholder management.
- Knowledge of Microsoft Project and other similar software programs.
- Excellent analytical, communication, and organizational skills.
- Attention to detail and the ability to multitask.
- Previous Highways authority experience would be advantageous but not essential.
Customer Liaison Officer in Basingstoke employer: United Living Group
United Infrastructure is an exceptional employer that prioritises employee development and fosters a collaborative work culture. With a focus on critical infrastructure projects, employees benefit from engaging in meaningful work that directly impacts communities while enjoying opportunities for professional growth and advancement within a rapidly expanding company. Located in the heart of the UK, our team thrives in a dynamic environment that values innovation and teamwork, making it an ideal place for those seeking a rewarding career in the utilities and social infrastructure sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching United Infrastructure and understanding their projects. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Customer Liaison Officer, you'll need to be clear and concise. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Liaison Officer in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Liaison Officer role. Highlight your relevant experience in administration and customer liaison, and don’t forget to mention any specific skills that match the job description, like stakeholder management or using Microsoft Project.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for United Infrastructure. Share specific examples of how you've successfully managed client relationships or handled complex projects in the past.
Show Off Your Communication Skills:Since this role involves daily contact with clients and team members, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but also friendly and approachable!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at United Living Group
✨Know Your Stuff
Make sure you understand the role of a Customer Liaison Officer and the specific responsibilities outlined in the job description. Familiarise yourself with United Infrastructure's projects, especially in the utility and social infrastructure sectors, so you can speak confidently about how your experience aligns with their needs.
✨Showcase Your Communication Skills
Since this role involves daily contact via email and telephone, be prepared to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully liaised with clients or stakeholders in the past.
✨Highlight Your Organisational Skills
The job requires excellent organisational abilities, so come ready to discuss how you manage your time and tasks. Share specific examples of how you've prepared, reviewed, and monitored appointments or deadlines in previous roles, showcasing your attention to detail and ability to multitask.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might want to inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in the Customer Liaison role at United Infrastructure.
