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For Companies At a Glance
- Tasks: Support customers with property repairs and ensure excellent aftercare service.
- Company: Join a rapidly expanding company focused on innovative infrastructure solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Why this job: Make a real difference in people's lives by resolving their property issues.
- Qualifications: 3+ years in customer service, ideally with construction experience.
- Other info: Be part of a mission-driven team dedicated to sustainable infrastructure.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Overview
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure – Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure – Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.
Responsibilities
- Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
- Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
- Maintain regular communications/updates with the customers
- Always follow the principles set out in the United Way document
- All defect repairs to be logged accurately
- Maintain accurate and concise records of all repairs, solutions and notes/comments
- Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director’s meetings as required
- Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
- General administration duties for the Senior Customer Care Coordinator
- Ensure the KPI’s are achieved, in the time frame allocated for each site
- Comply with our GDPR policy
- Plan and monitor the work of the customer care operatives in advance to ensure continuation of work.
- Liaise with Site Managers, Contracts Managers and Construction Director to ensure you have full description of customer issues prior to any meetings
- Attend End of Defect Inspection on behalf of United Infrastructure on all sites as and when required
Qualifications
- Minimum 3+ years Customer Service ideally with a construction background
- GCSE min A-C or 5+
Additional Information
Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as \”United Living,\” but when you click “Apply,” it will redirect to \”United Infrastructure.
Job Location
#J-18808-Ljbffr
Aftercare Customer Care Co-ordinator employer: United Living group
Contact Detail:
United Living group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Customer Care Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for an Aftercare Customer Care Co-ordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research United Infrastructure thoroughly, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and come up with examples that showcase your customer service skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’d be a perfect fit for the Aftercare Customer Care Co-ordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the United Infrastructure team and contributing to their innovative projects.
We think you need these skills to ace Aftercare Customer Care Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Aftercare Customer Care Co-ordinator role. Highlight your customer service experience, especially in construction, and showcase how you've handled complaints or queries effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how you can contribute to our mission at United Infrastructure. Be genuine and let your personality come through.
Showcase Relevant Skills: Don’t forget to mention any specific skills that align with the job description, like communication, empathy, and problem-solving. We want to see how you can maintain excellent relationships with customers and subcontractors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Living group
✨Know Your Stuff
Before the interview, make sure you understand United Infrastructure's mission and values. Familiarise yourself with their projects in both utility and social infrastructure. This will help you demonstrate your genuine interest and how your experience aligns with their goals.
✨Showcase Your Customer Service Skills
Since the role focuses on aftercare and customer service, prepare examples from your past experiences where you've successfully resolved customer complaints or queries. Highlight your empathetic approach and ability to maintain professionalism under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult customer or managing multiple maintenance requests. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to communicate effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific projects. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
