At a Glance
- Tasks: Manage customer orders and provide exceptional support to wholesale partners.
- Company: Join a global leader in fashion and lifestyle brands.
- Benefits: Enjoy hybrid work, competitive salary, and 25 days holiday.
- Other info: Collaborative environment with opportunities for career growth.
- Why this job: Be part of a dynamic team that values customer experience and operational excellence.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories. Founded in 1998, we partner with some of the world's most recognized brands, including PUMA, Hurley, Skechers, Ted Baker, Scotch & Soda, Stance, and more. Our mission is to treat our stakeholders with respect, integrity, and fairness, while delivering innovative and high-quality products. Our core values - Unity, Loyalty, Advancement, and Charity - guide everything we do.
As part of our growing Customer Service team, we are looking for a proactive and highly organised Customer Service Specialist to manage the end-to-end administration of customer orders while delivering outstanding service to our wholesale partners.
The Role
- Order Processing & Management
- Own the end-to-end administrative processing of customer orders from order entry through to invoicing.
- Ensure orders are processed accurately and efficiently while supporting timely delivery and payment fulfilment.
- Maintain high standards of accuracy across order entry, invoicing, and customer communications.
- Monitor order progress and proactively resolve any issues to ensure an outstanding customer experience.
- Customer Relationship Management
- Build and maintain strong relationships with wholesale customers and distributors across the UK, ROI, and global markets.
- Respond promptly to customer enquiries relating to orders, deliveries, returns, invoices, and product information.
- Deliver a professional, responsive, and solution-focused customer experience.
- Act as a trusted point of contact for customers throughout the order lifecycle.
- Cross-Functional Collaboration & Sales Support
- Work closely with the international Sales team in the USA, Logistics, Credit & Collections, Order Management, and Fulfilment teams.
- Support Sales Managers with administrative activities that help drive commercial success.
- Coordinate seasonal content, imagery, copy, and sample requests for wholesale partners.
- Assist with showroom preparation, buying tools, and seasonal sales support activities.
- Reporting & Operational Excellence
- Generate sales reports, delivery schedules, and performance analysis to support business decisions.
- Monitor customer satisfaction and identify opportunities to improve processes and efficiency.
- Maintain accurate customer records and order documentation.
- Contribute to continuous improvements across customer service operations.
Who You Are
We're looking for someone who enjoys building relationships, solving problems, and ensuring every customer receives outstanding service. You're highly organised, proactive, and comfortable managing multiple priorities while working with teams across different countries and functions.
Skills & Experience
- Previous experience in wholesale customer service, retail sales support, or a similar customer-facing role.
- Experience working with UK wholesale customers or supermarkets is advantageous but not essential.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Excellent communication and relationship-building skills.
- Strong Excel skills and confidence working with data and reporting.
- Experience using ERP systems and Business Intelligence tools such as Exenta and Power BI is desirable.
- Experience collaborating with international stakeholders across Sales, Logistics, and Finance.
- Fluent English, both written and spoken.
Personal Traits
- Customer-focused with a passion for delivering excellent service.
- Highly organised with exceptional attention to detail.
- Proactive and solution-oriented.
- Collaborative and team-focused.
- Calm under pressure and able to prioritise effectively.
- Positive attitude with a willingness to learn and continuously improve.
Tools Of The Trade
- Microsoft Office.
- Microsoft Excel.
- ERP Systems (Exenta preferred).
- Business Intelligence Tools (Power BI).
- Order Management Systems.
Why Join Us?
At ULAC, you’ll be joining a global business that partners with some of the world's most iconic fashion and lifestyle brands. You’ll work alongside talented international teams in a collaborative environment where customer experience, operational excellence, and continuous improvement are at the heart of everything we do.
Perks & Benefits
- Collaborative and supportive team environment.
- Hybrid working model.
- Opportunity to work with globally recognised fashion and lifestyle brands.
- Career development and growth opportunities.
- Competitive salary and discretionary bonus.
- Pension contributions in line with UK statutory requirements.
- 25 days holiday plus UK public holidays.
Additional Information
Location: London (E1) - Hybrid working (typically Monday, Tuesday, and Thursday in-office).
Working Hours: 9:00 AM - 5:30 PM (with flexibility when collaborating across international time zones).
Customer Service Specialist employer: United Legwear & Apparel Co.
At United Legwear & Apparel Co. (ULAC), we pride ourselves on being an exceptional employer, offering a collaborative and supportive team environment that fosters career development and growth opportunities. Located in the vibrant city of London, our hybrid working model allows for flexibility while you engage with globally recognised fashion and lifestyle brands, ensuring that every day is both meaningful and rewarding. Join us to be part of a company that values unity, loyalty, and continuous improvement, all while enjoying competitive benefits and a positive work culture.
Contact Details:
United Legwear & Apparel Co. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Legwear & Apparel Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Legwear & Apparel Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Legwear & Apparel Co.:Your cover letter is your chance to shine! Tell us why you want to work at United Legwear & Apparel Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Legwear & Apparel Co.!
How to prepare for a job interview at United Legwear & Apparel Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
