At a Glance
- Tasks: Manage customer orders, resolve queries, and collaborate with teams to enhance service.
- Company: Join United Legwear & Apparel Co., a global leader in fashion and accessories since 1998.
- Benefits: Enjoy mental health support, fitness perks, and opportunities for personal growth.
- Other info: This role offers a chance to influence the foundation of our UK and European operations.
- Why this job: Be part of a dynamic team shaping customer service in a fast-growing company.
- Qualifications: 1-2 years in customer service or sales support; fluent in English; strong organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Specialist
📍 London (E1) | Hybrid
WHO WE ARE
United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories.
Founded in 1998, we partner with some of the world's most recognized brands, including PUMA, Hurley, Skechers, Ted Baker, Scotch & Soda, Stance, and more.
With headquarters in New York City and offices across key global markets—including London and Amsterdam—we bring high-quality products to consumers worldwide.
Our mission is to treat our stakeholders with respect, integrity, and fairness, while delivering innovative and high-quality products. Our core values—Unity, Loyalty, Advancement, and Charity—guide everything we do.
As part of our growing Customer Service team, we are looking for a Customer Service Specialist to provide exceptional support to our wholesale customers while ensuring seamless order processing and operational excellence across the UK, ROI, and international markets.
THE ROLE
We are looking for a proactive and highly organised Customer Service Specialist to manage the end-to-end administration of customer orders while delivering outstanding service to our wholesale partners.
This role is responsible for building and maintaining strong relationships with customers and distributors, ensuring orders are processed accurately from entry through to invoicing, and collaborating with teams across Sales, Logistics, Credit & Collections, and Fulfilment to deliver an exceptional customer experience.
You'll play a key role in supporting our commercial teams, improving operational efficiency, and ensuring our customers receive best-in-class service throughout every stage of the order lifecycle.
WHAT YOU WILL DO
📦 Order Processing & Management
- Own the end-to-end administrative processing of customer orders from order entry through to invoicing
- Ensure orders are processed accurately and efficiently while supporting timely delivery and payment fulfilment
- Maintain high standards of accuracy across order entry, invoicing, and customer communications
- Monitor order progress and proactively resolve any issues to ensure an outstanding customer experience
🤝 Customer Relationship Management
- Build and maintain strong relationships with wholesale customers and distributors across the UK, ROI, and global markets
- Respond promptly to customer enquiries relating to orders, deliveries, returns, invoices, and product information
- Deliver a professional, responsive, and solution-focused customer experience
- Act as a trusted point of contact for customers throughout the order lifecycle
🌍 Cross-Functional Collaboration & Sales Support
- Work closely with the international Sales team in the USA, Logistics, Credit & Collections, Order Management, and Fulfilment teams
- Support Sales Managers with administrative activities that help drive commercial success
- Coordinate seasonal content, imagery, copy, and sample requests for wholesale partners
- Assist with showroom preparation, buying tools, and seasonal sales support activities
📊 Reporting & Operational Excellence
- Generate sales reports, delivery schedules, and performance analysis to support business decisions
- Monitor customer satisfaction and identify opportunities to improve processes and efficiency
- Maintain accurate customer records and order documentation
- Contribute to continuous improvements across customer service operations
WHO YOU ARE
We're looking for someone who enjoys building relationships, solving problems, and ensuring every customer receives outstanding service.
You're highly organised, proactive, and comfortable managing multiple priorities while working with teams across different countries and functions.
Skills & Experience
- Previous experience in wholesale customer service, retail sales support, or a similar customer-facing role
- Experience working with UK wholesale customers or supermarkets is advantageous but not essential
- Strong organisational skills with the ability to manage multiple priorities effectively
- Excellent communication and relationship-building skills
- Strong Excel skills and confidence working with data and reporting
- Experience using ERP systems and Business Intelligence tools such as Exenta and Power BI is desirable
- Experience collaborating with international stakeholders across Sales, Logistics, and Finance
- Fluent English, both written and spoken
Personal Traits
- Customer-focused with a passion for delivering excellent service
- Highly organised with exceptional attention to detail
- Proactive and solution-oriented
- Collaborative and team-focused
- Calm under pressure and able to prioritise effectively
- Positive attitude with a willingness to learn and continuously improve
TOOLS OF THE TRADE
💻 Microsoft Office
📊 Microsoft Excel
📈 ERP Systems (Exenta preferred)
📉 Business Intelligence Tools (Power BI)
📦 Order Management Systems
WHY JOIN US?
At ULAC, you'll be joining a global business that partners with some of the world's most iconic fashion and lifestyle brands.
You'll work alongside talented international teams in a collaborative environment where customer experience, operational excellence, and continuous improvement are at the heart of everything we do.
Perks & Benefits🏢 Collaborative and supportive team environment
💻 Hybrid working model
🌍 Opportunity to work with globally recognised fashion and lifestyle brands
📈 Career development and growth opportunities
🎉 Competitive salary and discretionary bonus
💼 Pension contributions in line with UK statutory requirements
🏖 25 days holiday plus UK public holidays
ADDITIONAL INFORMATION
📍 Location: London (E1) – Hybrid working (typically Monday, Tuesday, and Thursday in-office)
⏰ Working Hours: 9:00 AM – 5:30 PM (with flexibility when collaborating across international time zones)
Customer Service Specialist in London employer: United Legwear and Apparel Company
United Legwear & Apparel Co. (ULAC) is an excellent employer that values its employees by fostering a collaborative and dynamic work culture in the heart of London. With a focus on professional growth, ULAC offers comprehensive training and development opportunities, ensuring that every team member can thrive while delivering exceptional service to our wholesale customers. The hybrid work model provides flexibility, allowing you to balance your professional and personal life effectively.
Contact Details:
United Legwear and Apparel Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in London
✨Tip Number 1
Familiarise yourself with ULAC's brand partners and their products. Understanding the specifics of brands like Skechers and Ted Baker will help you communicate effectively with clients and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Excel skills, as this role requires confidence in managing data. Consider taking a quick online course or tutorial to enhance your proficiency, especially if you're not familiar with advanced functions.
✨Tip Number 3
Prepare to showcase your problem-solving abilities during the interview. Think of examples from your past experiences where you resolved customer issues with empathy and efficiency, as this is crucial for the Customer Service Specialist role.
✨Tip Number 4
Network with current or former employees of ULAC on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge and help you tailor your approach when applying.
We think you need these skills to ace Customer Service Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or sales support roles. Emphasise any specific achievements that demonstrate your ability to handle customer queries and manage orders efficiently.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of ULAC's mission. Mention how your skills align with the role and express your enthusiasm for contributing to their growing operations in the UK and Europe.
Showcase Your People Skills:In your application, provide examples of how you've successfully built relationships with clients or resolved issues in previous roles. Highlight your communication skills and collaborative spirit, as these are key for the Customer Service Specialist position.
Highlight Technical Proficiency:If you have experience with Excel, ERP systems, or BI tools, make sure to mention this in your application. Providing specific examples of how you've used these tools to improve processes or report on performance can set you apart from other candidates.
How to prepare for a job interview at United Legwear and Apparel Company
✨Showcase Your Customer Service Skills
Prepare to discuss your previous experience in customer-facing roles. Highlight specific examples where you resolved issues or improved customer satisfaction, as this role heavily relies on building relationships and addressing client needs.
✨Demonstrate Organisational Skills
Since the position requires handling multiple tasks like order processing and coordination, be ready to explain how you stay organised. Share any tools or methods you use to manage your workload effectively.
✨Familiarise Yourself with the Company
Research United Legwear & Apparel Co. and their partnerships with brands. Understanding their products and market will help you answer questions more confidently and show your genuine interest in the company.
✨Prepare for Team Collaboration Questions
As the role involves working closely with various teams, think of examples that demonstrate your ability to collaborate. Be prepared to discuss how you handle differing opinions and work towards a common goal.
