IT Technician Apprentice

This is the perfect opportunity for school leavers looking to enter into an apprenticeship as an opening to an exciting career in IT. As the IT Technician Apprentice, you will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. You will be based at Paddington Academy in the West London Cluster. You may be required at times to work at the other 4 sites within the West London Cluster (Ernest Bevin Academy, Paddington Academy, The Elms Academy, The Hurlingham Academy). The IT Technician Apprentice post reports to the IT Site Manager.

Responsibilities

• Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines.
• Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans).
• Keeping records of all users including the management of laptop loans.
• Handling printing problems - both hardware and software.
• Dealing with user account problems as and when they occur.
• Hardware - routine checking, fault finding and rectifying, general maintenance.
• Stock control of consumables and hardware ordering, distribution and paperwork.
• Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations.
• Practical experience of installing, maintaining and upgrading PC computers, printers and other peripherals.
• Direct experience of the MS Office suite of applications, (in particular, Word, Excel, PowerPoint and Outlook).
• Ability to communicate clearly and sensitively in writing and orally to a variety of audiences.
• Analytical and problem-solving skills.
• Good organisational skills able to manage own time effectively.
• Good numeracy/literacy skills.
• Ability to self-evaluate learning needs and actively seek learning opportunities.
• Ability to relate well to children and adults.
• Self-motivated and able to work constructively as part of a team.
• Flexible approach to work and working hours.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
• If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Benefits

• Westfield Health cash plan (available after 6 months' service. Money back on essential health care, inc. opticians, dentists, flu).
• Westfield Rewards - Available and free for all staff. Get discounts and rewards from hundreds of leading retailers, restaurants and destinations. Choose from one-off vouchers, re-loadable discount cards or receive cashback.
• Employee assistance programme - available and free for all staff. Confidential and independent helpline for up to 6 structured sessions, available 24/7/365. Covers stress, depression, medical advice, legal advice, financial worries, bereavement, family difficulties and many more.
• Cycle scheme (salary sacrifice) - available to all staff.