At a Glance
- Tasks: Support the IT team with tech maintenance and user support at multiple academy sites.
- Company: Join a vibrant educational environment at Paddington Academy in West London.
- Benefits: Enjoy health cash plans, discounts, and a supportive employee assistance programme.
- Other info: Flexible working hours and a dynamic team atmosphere await you.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
This is the perfect opportunity for school leavers looking to enter into an apprenticeship as an opening to an exciting career in IT. As the IT Technician Apprentice, you will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. You will be based at Paddington Academy in the West London Cluster. You may be required at times to work at the other 4 sites within the West London Cluster (Ernest Bevin Academy, Paddington Academy, The Elms Academy, The Hurlingham Academy). The IT Technician Apprentice post reports to the IT Site Manager.
Responsibilities
- Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
- Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
- Keeping records of all users including the management of laptop loans
- Handling printing problems - both hardware and software
- Dealing with user account problems as and when they occur
- Hardware - routine checking, fault finding and rectifying, general maintenance
- Stock control of consumables and hardware ordering, distribution and paperwork
- Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations
- Practical experience of installing, maintaining and upgrading PC computers, printers and other peripherals
- Direct experience of the MS Office suite of applications, (in particular, Word, Excel, PowerPoint and Outlook)
- Ability to communicate clearly and sensitively in writing and orally to a variety of audiences
- Analytical and problem-solving skills
- Good organisational skills able to manage own time effectively
- Good numeracy/literacy skills
- Ability to self-evaluate learning needs and actively seek learning opportunities
- Ability to relate well to children and adults
- Self-motivated and able to work constructively as part of a team
- Flexible approach to work and working hours
Qualifications
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Benefits
- Westfield Health cash plan (available after 6 months' service. Money back on essential health care, inc. opticians, dentists, flu)
- Westfield Rewards - Available and free for all staff. Get discounts and rewards from hundreds of leading retailers, restaurants and destinations. Choose from one-off vouchers, re-loadable discount cards or receive cashback
- Employee assistance programme - available and free for all staff. Confidential and independent helpline for up to 6 structured sessions, available 24/7/365. Covers stress, depression, medical advice, legal advice, financial worries, bereavement, family difficulties and many more
- Cycle scheme (salary sacrifice) - available to all staff
IT Technician Apprentice in City of Westminster employer: United Learning
Joining us as an IT Technician Apprentice at Paddington Academy offers a unique opportunity to kickstart your career in IT within a supportive and dynamic environment. Our commitment to employee growth is evident through our comprehensive training programmes and the chance to work across multiple sites in the West London Cluster, fostering collaboration and learning. With benefits like the Westfield Health cash plan, employee assistance programme, and access to exclusive discounts, we prioritise the well-being and development of our staff, making us an excellent employer for aspiring IT professionals.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician Apprentice in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in IT. They might know of openings or can give you a heads-up about opportunities that aren't advertised yet.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support at local schools or community centres. It’s a great way to build your skills and make your CV shine!
✨Tip Number 3
Don’t underestimate the power of social media! Follow companies you’re interested in on platforms like LinkedIn and Twitter. Engage with their posts and show your enthusiasm for the industry.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace IT Technician Apprentice in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the IT Technician Apprentice role. We want to see your passion for IT and how you can contribute to our team!
Show Off Your Communication Skills:Since you'll be dealing with a variety of users, it's important to demonstrate your ability to communicate clearly. Use simple language and be concise in your writing to show us you can explain tech stuff to anyone!
Highlight Relevant Experience:Even if you haven't worked in IT before, mention any relevant projects or experiences that showcase your problem-solving skills and technical knowledge. We love seeing initiative and a willingness to learn!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at United Learning
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common hardware and software issues, as well as how you would approach troubleshooting them. This shows that you're not just passionate about IT but also have a solid understanding of the basics.
✨Showcase Your Communication Skills
As an IT Technician Apprentice, you'll need to communicate effectively with both tech-savvy individuals and those who aren't. Practice explaining technical concepts in simple terms. This will demonstrate your ability to relate well to different audiences, which is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a user who can't access their account. Think through potential scenarios and how you'd resolve them. This will highlight your problem-solving skills and your ability to work under pressure.
✨Research the Organisation
Familiarise yourself with Paddington Academy and the other sites in the West London Cluster. Understanding their IT needs and challenges can help you tailor your responses during the interview. It shows that you're genuinely interested in the position and ready to contribute from day one.
