At a Glance
- Tasks: Manage platform lifecycles and ensure seamless integration across systems.
- Company: Join HM Revenue and Customs, a leader in technology transformation.
- Benefits: Flexible working, generous leave, and a strong pension scheme.
- Other info: Dynamic work environment with excellent career growth opportunities.
- Why this job: Make a real impact on digital services for millions of users.
- Qualifications: Passion for product development and strong leadership skills required.
The predicted salary is between 45544 - 55157 £ per year.
Location: 3 Glass Wharf, Bristol BS2 0EL, UK; Wellington Pl, Leeds LS1, UK; London Borough of Newham, UK; Central, Overdale, Telford, UK; Reading, UK
Salary: 45,544 - 55,157 per year
Employment: Flexible
Category: Project Management
Posted: 2026-07-29
Valid to: 2026-08-12
Employer: HM Revenue and Customs
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
The Chief Engineering and Platform Office (CEPO) are leading HMRC’s technology transformation — simplifying systems, modernising IT delivery, and creating a future-ready digital landscape. Our mission is to reduce complexity by consolidating applications and adopting scalable, service-based solutions from trusted commercial partners.
As the strategic authority for platform provision, CEPO ensures HMRC’s business groups, products, and services are supported by robust, secure, and innovative infrastructure. We set the direction, lead governance, and guarantee that every live service meets the highest standards — enabling efficient, reliable, and user-focused digital experiences for millions of customers.
Within CEPO this role sits in Enterprise Integration Services. EIS ensures seamless connectivity and data flow across HMRC’s systems. Acting as a consumer of ECS, EIS plays a critical role in driving integration standards and enabling interoperability across platforms.
Job description
As an Associate Platform Owner, you will manage the lifecycle of a platform, ensuring stability, scalability, and alignment with organisational goals. You will balance your Products feature development with addressing risks, managing technical debt, and resolving defects to maintain long-term platform health. This role requires strong leadership, technical expertise, and the ability to deliver continuous improvements.
Person specification
We are looking for an enthusiastic and self-motivated individual with a passion for product development. You should thrive in a fast-paced environment, have excellent leadership and analytical skills and inspire teams to deliver value to users/stakeholders. Strong interpersonal and communication skills are essential, along with the ability to influence stakeholders and external partners to deliver positive outcomes. Proactive leadership experience, as well as managing priorities on large-scale projects, will help you succeed in this role.
You will develop and maintain platform roadmaps, prioritise technical debt resolution, and lead incident and problem management. Responsibilities include monitoring platform performance, implementing optimisations, and ensuring compliance with security and regulatory standards. You will collaborate with engineering teams, product owners, and architects to align platform developments with business objectives.
Key Responsibilities
- Develop and maintain the platform roadmap, ensuring alignment with business needs.
- Identify and mitigate risks that could affect platform performance or security.
- Engage stakeholders to get buy in for the product vision and roadmap.
- Work with a multidisciplinary product delivery team (civil servants or suppliers) with skills such as user research, service design, business analysis, or software engineering to shape the product and build it.
- Work with team members, such as performance analyst and user researchers, to gather user insights and feedback on live products so that they can be iterated and improved.
- Own and maintain a backlog of ‘user stories’ and prioritise the order in which they will be built and released to users.
- Participate in, and contribute to the Product management community of practice.
- Manage lifecycle activities including decommissioning and continuous improvement.
- Ensure platform adherence to security standards and regulatory requirements.
Essential Criteria
- Experience of building and maintaining positive relationships with stakeholders.
- Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
- Able to prioritise work based on what is valuable to do first.
- Ability to collaborate with multidisciplinary teams to solve a problem.
- Ability to analyse and incorporate user feedback and insights for product improvement.
Desirable Criteria
- Prior experience of working in digital or product development teams.
- Prior experience of project or programme management and associated governance.
- Knowledge of how related practices like user centred services design or software engineering fits into the product development process.
- Professional certifications in product management, agile methodologies or ITIL can be advantageous.
- A degree in a relevant field such as Business, Information Technology, or Design is preferred but not always necessary.
- Experience of managing platforms across their lifecycle, including decommissioning.
- Knowledge of security and compliance requirements and ability to implement them.
- Experience balancing feature delivery with platform stability and risk management.
Benefits
- Alongside your salary of 45,544, HM Revenue and Customs contributes 13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme.
- HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments.
- We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
Associate Product Manager in Telford employer: United Kingdom Government
The College of Policing is an exceptional employer, offering a supportive and inclusive environment that prioritises employee wellbeing and professional development. With flexible working options and a strong commitment to diversity, staff are encouraged to thrive while contributing to the vital mission of enhancing policing standards across the UK. This role not only provides the opportunity to lead a team of experts but also to engage with various stakeholders, ensuring a meaningful impact on public safety and officer training.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Product Manager in Telford
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like United Kingdom Government!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at United Kingdom Government would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at United Kingdom Government through your school's career services!
We think you need these skills to ace Associate Product Manager in Telford
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Associate Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Associate Product Manager position at United Kingdom Government. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at United Kingdom Government
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
