At a Glance
- Tasks: Oversee platform operations and enhance network services in a dynamic government IT environment.
- Company: Join HMRC's CDIO Network Services Team, shaping critical network infrastructure.
- Benefits: Enjoy flexible working, generous leave, and a robust pension scheme.
- Other info: Opportunity for coaching and development in a supportive, family-friendly workplace.
- Why this job: Make a real impact on digital transformation while ensuring security and scalability.
- Qualifications: Strong analytical skills, excellent communication, and knowledge of network services required.
The predicted salary is between 57704 - 70528 £ per year.
Overview
In this role you will oversee the technical platform operations for HMRC's network infrastructure, working within the CDIO Network Services Team to support a large MSP-backed environment.
You will help deliver secure, scalable live services and contribute to platform evolution through planning and improvements.
The role focuses on high-quality operational management, collaboration with partners, and enabling continued digital transformation in a government IT estate.
This is an opportunity to shape critical network services in a modern, security-conscious setting.
- Pay / Benefits
- Civil Service Defined Benefit Pension (£13,194 employer contribution)
- Flexible and Hybrid Working policies
- Generous leave starting at 25 days, up to 30
- Alpha pension contributions (≈28.97% of salary)
- Family-friendly policies
- Coaching and development opportunities
Responsibilities
- Oversee day-to-day platform operations, maintenance tasks, upgrades and patches with the MSP, focusing on scalability and security.
- Identify risks to platform performance and mitigate them; coordinate with MSP to resolve incidents and perform root-cause analysis.
- Support the Major Incident Management Process for Network Services and apply environmental knowledge to service delivery.
- Assist in strategic planning for platform evolution and contribute to projects involving enhancements, modernization, or new technologies.
- Monitor performance continuously and use data-driven insights to drive operational improvements.
- Review security protocols and vendor contributions, ensuring security and compliance standards are met by external suppliers.
- Key requirements
- Ability to build and maintain strong relationships during challenging interactions
- Analytical skills to identify trends and propose continual improvement
- Excellent communication and presentation skills across seniority levels, including non-technical explanations
- Influencing skills and willingness to take ownership and responsibility
- Willingness to complete Contract Management training
- Hold a valid SC clearance or willingness to obtain one
- Good knowledge of IT services within a Network Services environment and ability to escalate issues appropriately
- Proficiency with Microsoft 365 applications for communication and data management
- Experience in producing and reviewing reports with high attention to detail and quality
- Relationship-building
- Analytical thinking
- Clear communication
- Network Services infrastructure knowledge
- Microsoft 365 applications (Teams, Excel, Word, Power Point)
- Reporting and data analysis
Associate Platform Operations Manager in Telford employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Platform Operations Manager in Telford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what United Kingdom Government values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges United Kingdom Government might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at United Kingdom Government!
✨Direct Apply to United Kingdom Government
Let's not forget to apply directly through the United Kingdom Government website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Associate Platform Operations Manager in Telford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at United Kingdom Government.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at United Kingdom Government. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at United Kingdom Government
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
