Lead Interaction Designer in Sheffield

This is a Nationally based role.

HM Courts and Tribunals Service (HMCTS) is an agency of the MoJ, supporting the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes. We are looking for talented people to help us achieve our ambitions.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work, offering brilliant training opportunities and support from expert colleagues. You'll find flexible working, an inclusive culture, and a place where your opinion is valued.

We are recruiting for 3 Lead Interaction Designers to lead the profession across multiple complex services within jurisdictional areas, setting direction and supporting designers to champion user-centred design across criminal, civil and family courts, tribunals, and cross-cutting services such as scheduling and listing.

You will define and set standards to assure best practice in user-centred design and develop HMCTS' design maturity by influencing, leading, and mentoring others alongside other design leads. You will work with the profession lead to support a culture of learning and experimentation by creating an inclusive, productive environment for designers.

In practice, this means you'll be expected to:

• Work with other design leads to set an ambitious vision for UCD at HMCTS, pushing the boundaries of what design can do to transform government.
• Define, develop, and embed design standards that ensure all our design work is consistently inclusive, accessible, and easy to use.
• Collaborate with other profession leads (e.g. user research, product, software development) to champion digital transformation and continuously improve capability.
• Support the professional development of designers through coaching, line management, and career progression.
• Champion Communities of Practice that inspire designers to learn, share best practice, and collaborate on strategic problems.
• Act as a leader in the cross-government design community, sharing work, learnings, and developing best practice.

Essential Criteria:

• The ability to grow talent and develop design culture by creating a collaborative and inclusive environment, with experience of coaching and mentoring designers and coordinating communities of practice.
• Knowledge of what good public services look like and how to design in an inclusive, accessible way.
• Ability to set design standards and coach others.
• A strong grounding in user-centred design with experience across multiple or highly complex services.
• Ability to provide direction on appropriate tools and methods, support agile multi-disciplinary teams, and advocate for user-centred design in a way that is widely understood.
• Ability to create high-quality, compelling design concepts, with experience in rapid prototyping.
• Advocates for end-to-end user-centred design at a strategic level, working across teams, departments, and organisations.
• Ability to interpret the needs of senior leaders and stakeholders, using design thinking to solve complex organisational challenges and influence strategy.

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework.

Benefits:

• Alongside your salary of £71,381, HM Courts and Tribunals Service contributes £20,679 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• Access to learning and development.
• A working environment that supports a range of flexible working options to enhance your work-life balance.
• A working culture which encourages inclusion and diversity.
• A Civil Service pension with an employer contribution of 28.97%.
• Annual Leave.
• Public Holidays.
• Season Ticket Advance.

For more information about the recruitment process, benefits and allowances, please click the link which will direct you to our Candidate Information Page.

Security:

• Successful candidates must undergo a basic (or equivalent) criminal record check.
• People working with government assets must complete baseline personnel security standard checks.

Contact point for applicants:

• Job contact: Name: SSCL Recruitment Enquiries Team
• Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone: 0345 241 5359

If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL in the first instance.