At a Glance
- Tasks: Lead daily operations at Heathrow Immigration Removal Centres, ensuring safe and humane conditions.
- Company: Join a critical government portfolio with a focus on impactful service delivery.
- Benefits: Enjoy a Civil Service pension, 25 days annual leave, and hybrid working options.
- Other info: Dynamic role with opportunities for continuous improvement and professional growth.
- Why this job: Shape operational delivery in a high-profile environment while making a real difference.
- Qualifications: Experience in senior operational leadership and strong stakeholder management skills.
The predicted salary is between 54000 - 66000 £ per year.
Overview
In this role you will lead the day-to-day service delivery at Heathrow Immigration Removal Centres, ensuring safe, secure and humane conditions while supporting Home Office priorities.
You will work with commercial, property, and programme teams to drive contract delivery and improvements in a fast-paced, high-profile environment.
You will manage a team, oversee governance and assurance activities, and maintain strong stakeholder relationships to enable effective detainee care and national coverage.
This is an impactful opportunity to shape operational delivery within a critical government portfolio.
- Pay / Benefits
- Civil Service pension with employer contribution
- In-year reward scheme
- 25 days annual leave (rising to 30)
- Eight public holidays plus one privilege day
- Hybrid working where possible
- On-site presence required ~6 times per month
Responsibilities
- Manage day-to-day operations and reactive issues at the Heathrow IRCs, aligning with returns priorities and humane detention standards.
- Lead a risk-based assurance programme, monitoring contract performance, compliance, and driving improvements.
- Collaborate with Commercial, Property Services, programme teams and providers to support contract delivery and mobilisation.
- Build and maintain relationships with partners across operational, healthcare and contracted providers to enable joined-up detainee care.
- Lead and develop the on-site team, ensuring clear direction and a one-team ethos.
- Implement audit/inspection recommendations through action plans.
- Provide timely, site-specific information for litigation, FOIs, external inquiries and senior reporting.
- Participate in on-call duties and regular on-site presence as per hybrid working expectations.
- Oversee site governance, residents management, site expansion, incident learning, reporting, risk registers and key partner relationships at Heathrow IRCs.
- Key requirements
- Experience of leading service delivery at a senior operational level in a complex, high-profile environment.
- Strong stakeholder management with external partners, suppliers and contractors.
- Ability to influence and advise senior stakeholders with evidence-based input.
- Understanding of legal, political, public and operational sensitivities in a high-profile setting.
- Proven ability to manage competing priorities and deliver under pressure to tight deadlines.
- Strong problem-solving and analytical skills with a track record of continuous improvement.
- Leadership
- Communicating and influencing
- Seeing the big picture
- Contract management and performance monitoring
- Operational governance and assurance
- Risk management and incident learning
** Service Delivery Manager employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
