Senior Operational Support Manager - Permanent - Bristol - Bristol & South Gloucestershire PDU (10206720) (Ref: 20966)

Location: Avon, Bridewell Police Station, 1 Bridewell St, Bristol BS1 2AA, UK; 3 Charles St, Bristol BS1 3NX, UKSalary: 51,203 - 56,111 per year

• Employment: Full time
• Category: Management

Posted: 2026-08-11Valid to: 2026-09-02Apply: https://jobs. justice. gov. uk/careers/Job Detail/20966?entity Id=20966Employer: HM Prison & Probation Service Job summary Please refer to Job Description Job description Overview of the job Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support.

Summary To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU).

To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

May be required to participate in out of hours on call rota.

Responsibilities, Activities & Duties Senior Operational Support Manager may be required to undertake any combination, or all, of the duties and responsibilities as directed by the Head of Operational Function as set out below.• Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.

• Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
• Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.
• Responsible for the professional development of cluster staff
• Responsible for developing and deploying the Cluster Training Needs Analysis
• Ensure effective cluster employee recruitment and induction
• Act as cluster lead for performance & quality
• Act as cluster lead for audits and inspections
• Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
• Responsible for the management of the Business Manager and the administrative support functions within the cluster
• Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy
• Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
• In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary e. g. authorising the recall of offenders to prison
• Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary
• Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
• Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
• Senior Management responsibility for estates, buildings and maintenance activities within the cluster
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
• Work within the aims and values of NPS and HMPPS The duties/responsibilities listed above describe the post at present and are not exhaustive.

The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary.

Significant adjustments may require re-examination under job evaluation and shall be discussed in the first instance with the job holder.

Behaviours• Leadership• Making Effective Decisions• Working Together• Delivering at Pace• Communicating and Influencing• Managing a Quality Service

• Changing and Improving Essential Experience• Significant experience at middle manager level, including the managementof staff• Experience of monitoring performance in area of responsibility against predetermined targets, setting local targets and effecting necessary improvements
• Experience of budgetary control incl. procurement• Experience of managing relationships incl. working with key local agencies and stakeholders• Evidence of preparing high level written reports to a good standard Technical requirements A qualification in one of the following areas:• Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.• Or, a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.

The following qualifications gained in England and Wales were previously recognised as providing such eligibility: o Diploma in Probation Studieso Diploma in Social Work (with Probation Option)o CQSW (with Probation Option)Knowledge of the wider criminal justice system Hours of Work (Unsocial Hours) Allowances37 hours a week Person specification Please refer to Job Description Qualifications A qualification in one of the following areas: .

Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice. .

Or, a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.

The following qualifications gained in England and Wales were previously recognised as providing such eligibility: o Diploma in Probation Studies o Diploma in Social Work (with Probation Option) o CQSW (with Probation Option) Knowledge of the wider criminal justice system Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Leadership Making Effective Decisions Working Together Communicating and Influencing Delivering at Pace Managing a Quality Service Benefits Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97%Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience.

Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Feedback will only be provided if you attend an interview or assessment.

Security Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements This job is broadly open to the following groups: UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window)Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities.

As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found.

To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

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Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : moj-recruitment-vetting-enquiries@resourcing. soprasteria. co. uk Telephone : 0345 241 5358Recruitment team Email : moj-recruitment-vetting-enquiries@resourcing. soprasteria. co. uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles.

If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov. sscl. com) in the first instance.

If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission.

For further information on bringing a complaint to the Civil Service Commission please visit their web pages: