At a Glance
- Tasks: Analyse performance data to drive improvements and support strategic decisions.
- Company: Join HM Revenue and Customs, a key player in the UK's financial landscape.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on organisational performance while developing your analytical skills.
- Qualifications: Experience in performance analysis and strong communication skills are essential.
The predicted salary is between 45544 - 49523 £ per year.
Location: Various locations across the UK.
Salary: £45,544 - £49,523 per year
Employment: Flexible
Category: Project Management
Posted: 2026-08-15
Valid to: 2026-08-29
Employer: HM Revenue and Customs
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
HMRC Chief Digital and Information Officer (CDIO) Group is responsible for HMRC’s IT estate, including building and running IT services, leading digital transformation projects, and delivering operational support to our colleagues and customers. The live services we provide enable billions of pounds of tax to be collected, benefits to be paid to customers in need, and ensure the smooth movement of goods into and out of the UK.
This role sits within Finance, Portfolio, Performance and Organisational Transformation (FPPOT) and covers the full remit of CDIO teams. The Planning and Performance Partner is responsible for contributing towards the strategic vision for Performance across CDIO, alongside the delivery of existing reporting into Working Day 10, SLT and Quarterly Business Reviews. The Partner will develop and deliver influential, high quality performance analysis, that is used to make informed decisions.
Driving continuous improvement across CDIO through a combination of challenge, compelling analysis, and deep dives along with building their own capability. This is achieved by working closely with our Senior and Executive Leadership Team and analysis end users to deliver and continually improve the current service offering and understanding current and future needs and challenges of performance.
Job description
- Provide accurate, detailed performance analysis to inform SLT decisions.
- Proactively identify deviations in performance and work collaboratively to understand drivers and address issues whilst managing our core products.
- Undertake performance deep dives to address risks and offer options for strategic and tactical solutions.
- Contribute to the team workplan ensuring a continual flow of work through a combination of self-generated and wider CDIO asks.
- Resilient leadership to promote wider understanding of the performance framework and its importance.
- Delivering to time and to the required quality ensuring assurance processes are embedded.
- Actively seek feedback enabling us to continue to learn and improve and to ensure we are consistently meeting stakeholder requirements and expectations.
Person specification
- An analytical and inquisitive individual who enjoys understanding the underlying drivers of organisational performance and identifying opportunities for improvement.
- A confident partner who can build effective working relationships with senior leaders, stakeholders and delivery teams to influence decision-making and drive positive outcomes.
- A strong communicator who can translate complex information into clear, compelling narratives and present performance insights in a meaningful way.
- A strategic thinker who can link organisational objectives to performance measures and understand the wider impact of business decisions.
Essential Criteria
- Experience of working in a performance, quality or governance team.
- Experience of managing effective relationships with senior leaders, with effective engagement and strong leadership.
- Ability to translate strategic objectives into measurable outcomes and performance measures.
- Strong problem-solving skills with the ability to identify trends, risks, and opportunities from complex datasets.
- Experience of creating and presenting compelling narratives using data visualisation and storytelling techniques.
- Ability to manage competing priorities and deliver high-quality outputs within challenging deadlines.
Desirable Criteria
- A curious and inquisitive mindset, with a desire to understand underlying drivers of performance.
- Experience of working in a digital, technology, transformation or operational performance environment.
- Have strong organisational awareness and the ability to understand how individual activities contribute to wider strategic priorities and outcomes.
- Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and influence.
Behaviours
- Leadership
- Making Effective Decisions
- Communicating and Influencing
- Seeing the Big Picture
Benefits
- Alongside your salary, HM Revenue and Customs contributes towards your pension.
- HMRC operates both Flexible and Hybrid Working policies.
- Generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Family friendly policies.
- Personal support, coaching and development.
How to Apply
As part of the application process, you will be asked to provide a name-blind CV including your job history and previous experiences.
Eligibility: Please take extra care to tick the correct boxes in the eligibility sections of your application form.
Technical Support: If you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available.
Important information for existing HMRC contractual homeworkers: Occasional attendance to the office will be required where there is a business need.
Criminal Record Check: Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice.
Hybrid working at HMRC: Colleagues are expected to spend 60% of their working time in the office.
Reasonable Adjustments: We want to make sure no one is put at a disadvantage during our recruitment process.
Reserve List: A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
Nationality requirements: This job is broadly open to various groups including UK nationals and certain Commonwealth countries.
Working for the Civil Service: The Civil Service Code sets out the standards of behaviour expected of civil servants.
Diversity and Inclusion: The Civil Service is committed to attract, retain and invest in talent wherever it is found.
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