b Overview /b p In this External Readiness Lead role, you act as the focal point for external readiness and engagement for a major pensions and savings programme. You will build strong external relationships, manage timelines and deliverables, and drive evidence and assurance for successful change implementation. You’ll work with policy, product, service, operations, communications and digital teams to ensure stakeholders are ready on time. The role offers visible impact and collaboration across a national programme. /p b Pay / Benefits /b ul li Flexible and hybrid working /li li Generous leave (25–30 days) /li li Civil Service pension contributions /li li Coaching and development /li li Family-friendly policies /li li Work-life balance support /li /ul b Responsibilities /b ul li Serve as single point of contact for external readiness with key stakeholders /li li Maintain and tailor the external engagement and communications plan to drive timely action /li li Oversee go-live readiness, onboarding and external customer support /li li Run readiness assessments (surveys, checklists, evidence packs) and address gaps /li li Chair and develop external forums/working groups; create new ones when needed /li li Use research to inform communications and interventions; oversee specific insights work /li li Produce clear, targeted materials (briefings, decks, FAQs, newsletters) /li li Maintain governance and RACI across external readiness streams and align with risk/issue management /li li Contribute to programme artefacts (plans, RAID) and provide senior assurance on status and risks /li li Demonstrate experience in leading external industry forums and complex stakeholder collaboration /li li Design or run structured readiness checks and lead mitigation to closure /li li Coordinate activities across multi-disciplinary teams and ensure timely delivery /li /ul b Key requirements /b ul li Experience in UK Pensions and Savings Industry or equivalent external readiness activity for large-scale government change /li li Strong stakeholder leadership and ability to influence senior external/internal stakeholders /li li Expertise in turning complex change into clear messages and tailoring content by audience /li li Proven ability to plan and deliver engagement/readiness plans for large changes, meeting tight deadlines /li li Experience with readiness assessments, evidence interpretation and escalation to closure /li li Governance and RACI matrix development and adherence /li li Proficiency in stakeholder engagement, risk issues management, and business change/implementation /li /ul ul li Stakeholder influence /li li Clear written and verbal communication /li li Collaborative mindset /li li Stakeholder engagement /li li Governance and RACI /li li Readiness assessments (surveys, evidence packs) /li /ul
Stakeholder & Communications Lead in Nottingham employer: United Kingdom Government
At HM Revenue and Customs, we pride ourselves on being an exceptional employer that fosters a culture of inclusivity, collaboration, and continuous professional development. As a Senior Business Analyst, you will have the opportunity to lead transformative projects in a dynamic environment while benefiting from flexible working arrangements and a commitment to employee growth. With a focus on meaningful work and a supportive team atmosphere across various UK locations, HMRC is dedicated to helping you thrive in your career.
