Product Manager in Norfolk

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At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and 600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

The successful candidate will join the dynamic CDPO-VO team, playing a pivotal role in shaping and delivering the Local Authority (LA) portal product and the new Welsh Valuation Tools Product. As one of three dedicated Product Managers with responsibility for the council tax products, you will be part of a collaborative group driving innovation and service excellence. The portfolio includes opportunities to harness artificial intelligence (AI) to streamline processes and enhance user experience, ensuring our digital services remain at the forefront of government transformation.

A Product Manager is responsible for ensuring that a product is of high quality and delivers value. They manage their products through various phases of the product lifecycle, from discovery, development and build, to live running. They balance the goals of the organisation with the needs of end users, and the skills of the product team to scope and build the right products and prioritise how to iterate them over time. Additionally, they may be involved in recruiting and managing personnel within the product team, ensuring they hire the right individuals that are supported, and developed.

Key Responsibilities:

• Set the product vision, strategy and scope: Define how the product will work to support the organisation or service’s goals and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service.
• Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development.
• Collaborate with multidisciplinary product teams: Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product.
• User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement.
• Develop and maintain the roadmap: Prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through road mapping.
• Build and maintain products to a high-quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards.
• Track and improve product performance: Define how the product will support the organisation’s goal, how that success will be measured, and measure progress against these.
• Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers.
• Support and develop other product managers: This can be through line management, coaching or mentoring more junior product managers or supporting peers.

Essential Criteria:

• Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships.
• Experience of leading a product team or project team to deliver its stated outcomes.
• Ability to define and adapt product scopes based on new insights.
• Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
• Experience in backlog management and prioritisation.
• Ability to collaborate with other professions and skillsets, particularly in digital product contexts.
• Skills in accessibility compliance and the ability to ensure products meet necessary standards.
• Research and analytical skills to assess user feedback and integrate insights into product development.

Desirable Criteria:

• Knowledge of user research, or service or interaction design, and how to apply them to design better products.
• Prior experience of agile working.
• Working knowledge of ITIL v4 or willingness to learn.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC, hear from our insiders or visit Thinking of joining the Civil Service.